My Flower Tree — did not receive my flower order

Address:

Mumbai City, Maharashtra, 400706

Hello,

My order has not been delivered today as on expected destination nerul navi mumbai as u can see below:
Your a/c 533778 is debited with inr 1545.00 on[protected]:08:04 pur/myflowertreeebs/mumbai/myflowertreeebs/seq no[protected]. Call [protected] (If in india) if you have not done this transaction.

As it is not delivered today i want refund for the same as you have gievn false commitment. And nobody is picking my call also to give updates.

My bank details:
Axis bank mp nagar bhopal
Ac no [protected]
Ifsc : utib0skmcbl

Kindly do the needful and give my refund as soon as possible.

Below is my contact number:

[protected]

Any more information do let me know.

Thank you.