[Resolved] My Flower Tree — I'm complaining about the delivery of cake

Akshat Nagal

from Surat, Gujarat

Address:	New Delhi, Delhi, 110000
Website:	Mayflowertree.com

Order no. 369181
On 20 may 2018 I ordered a cake for birthday which is to be delivered in Delhi. On 21 May 2018 the receiver received a cake at around 6:45 PM. Later I came to know that it is not the one which we ordered so called their contact no. And registered a complain. They asked me to send the images of the cake and box in which it came, so I did as asked. Now they say the box is not from their company so it's not their cake. They have ruined my loved ones special day.

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Jul 2, 2018

Complaint marked as Resolved

My Flower Tree customer support has been notified about the posted complaint.

Verified Support

May 27, 2018

My Flower Tree Customer Care's response Dear Team,

As we can understand the value of customer so we have checked all around for this complain but we came to know that this is not our cake and cake box. As we have own bakery and own delivery boy so there is no need to change any thing with customer product. We have discussed with customer and explained everything although customer is not agree however we can send proof that we have delivered our cake and box.

Regards,
Team myflowertree

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Comments

Priyanka Priyu

from Jamshedpur, Jharkhand

Have ordered cake nd flowers for valentine day. Their site mentioned same day delivery will be done. Product should have been delivered by 5 pm as per standard delivery but the sane has not been delivered yet. No pne has even contacted for the same. Not able to contact customer care no. Tracking system is like in process.
Pathetic experience. Whom should we contact. No mails are being reverted. Order no. 468129