My Flower Tree — My order is not delivered and I want refund

I ordered a carrot cake on 14th February 2023. My order number is 1152316. It was supposed to be delivered on 15th February. It showed out for delivery but never got delivered. The next day, it again showed “Gift in preparation” and then “out for delivery”. But again, it didn’t get delivered. If the cake was already prepared on 15th Feb, why would it show “gift in preparation” on 16th Feb again. This is a fake and fraud site. I want my money back in my account (Rs 948) along with additional compensation for the hassle I’m going through since the last two days. I’ve done multiple calls, messages in social media and emails but I haven’t received any response yet. I ordered the cake for my fiancé and myflowertree ruined my plan and the celebration. I am deeply disheartened with the service. This site should be blocked. Legal actions should be taken against the owner and whoever is involved in the scam.