My Flower Tree — my order number 502069 differ from the actual image shown on website

Address:

201003

I, akansha gupta ordered a bamboo tree with order number 502069 on 12th may. The order i received is completely different from the image of the order shown in the website. On the website was mage the pot of the plant has mom word written in it but the pot of the plant which is deliverd has no such thing written in it and is very simple and cheap tahn shown in the image. So now i want either the same order as in the image or this website return the order and refund my rupees. This company is also not responding to any call, message and email. They are very unresponsive.