My Flower Tree — order no.441573 not delivered

Address:New Delhi, Delhi, 11001

Dear sir/mam,
This is to inform you that i order a birthday cake against a order no.440322 on dated 1/jan/2019 from my flower tree & they not delivered the cake to my concern same day in shimla. Next day when i called them on the customer care no. They had replied to me due to some issue we lack to deliver the cake to your concern & after i requested them to refund my amount, but they replied to me this amount reserved in your wallet we are not able to refund same in your account.

After third day i ordered 441573 again a gift pack for the same concern to using the wallet amount. As per the my flower tree customer care person confirm me they order will deliver 4th day to you concern in shimla. But same has been again not delivered to my friend & they also update the delivery on the website. When i confirmed from them they replied it has been delivered & share the fake pod. Till date i am not getting any solution. Please help us.
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Comments

Its quite sad reading all the complaints. I wish I had read them before placing an order. My order hasn't been delivered as yet. Ive nearly lost 4, 000/- . The call centre no isn't of any use. I just wonder if the site even exists now
I ordered blue roses (Blue Joy) product with a pillar candle on specific delivery timings for which i paid 350 extra. total cost 2770.
The product delivered was pink roses with blue orchids without pillar candle, at 2 hours late.

My order id is : 462496

I need my money back out of this.

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