My Flower Tree — order not delivered / no refund given

Address:

Gurgaon, Haryana

I had ordered 12 yellow roses from my flower tree on 12 may, 2019 which was supposed to be delivered on 12 may itself. The amount i paid online was rs 495. The order was not delivered and in their site it is showing in preparation. They are neither picking up my phone so that i can know the proper status nor they mailed/msged me anything. They also did not cancel the order themselves neither there is option to do so now. They have just taken the money from me and are not responding at all. Please look into the matter and help me get my money back and also shut down such fraud companies. I am attaching my order screenshot.