My Flower Tree — order not delivered they are not even replying..fake company

It was supposed to delivered today on 14th February 2019.it has not been delivered.i[censored] can't deliver why did u take order?fake site.my order no.is 468279.They are not even responding to my mail.customer helpline no is not reachable.i won't accept the order if it get delivered after 14th february.i want to cancel the order and I want full refund...