My Flower Tree — Ordered cake Online Undelivered and no support got cheated on my order

Address:www.myflowertree.com

I ordered cake 2Kg Theme cake for my guests at home vide order #940824 dated 24th November 2021 with My Flower Tree website.

Initially the order was delayed, but later when I checked the status It showed delivered.
when I tried reaching the customer support on[protected], no one responded so filed online complaint. But the support team only responded as below
"""
Dear Customer,

Thank you for choosing MyFlowerTree

At MyFlowerTree, it is always our endeavour to deliver nothing short of the best to our customers.

Our records indicate that your order is already delivered.

We assure you of our best services at all times.
"""

Even no responses to my post, neither any call from the support team for any resolution. I can only consider it as cheating with the customers, as these are online platforms and there is no way I can go and speak with anyone for the resolution.

Adding invoice with guest name and contact striked off
+2 photos
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