My Flower Tree — product and service not good

A very disappointing experience i had with myflowertree. My hubby ordered for a kissing cuties, card, bouquet and a cake on the occasion of valentine’s day. I got the kissing cuties and the card as a surprise on the next day of the valentine day. We are married for 17yrs now… and the card which they sent had the message “ will you be mine”. The other two items didn't reach me and when my husband enquired about it they told that it is not in deliverable area. Items can be purchased only after we enter the pincode. Then how come it comes under non deliverable area.
After much followup they refund the money to the wallet. It was women’s day so my hubby thought to utilise the wallet money to buy something for me. He ordered for exotic butterscotch cake of rs 775 for 1/2 kilo and terrarium. The terrarium reached safetly but the cake was broken on the sides and nothing written on it. Still that was fine but the cake was not at all the same cake which we ordered. It didn't have at all the taste of butterscotch. It was more like a vanilla cake with buttercream.
I felt we were cheated and this was the first and the last time i had and will ever purchase from them.
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My Flower Tree customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2019
My Flower Tree Customer Care's response
Dear Customer, Please share your order ID as no details are mentioned and team is unable to get in touch with you
Complaint comments 

Comments

I ordered heart shape cake but found round shape. My order no is 479361..Order was on dtd 16.03.2019

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    Bangalore Gpo, Bangalore, Karnataka, India - 560001
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