My Flower Tree — product not delivered and no response

Order no. 539313
Ordered for same day delivery still the product is not delivered and they have updated as the product is delivered. Customer care is completely non responsive either on mail, chat or messages. Call is always in queue and on chats they reply a one liner and then stop replying. There is no other way you can contact them or escalate it to higher authorities other than going to consumer court. They do not even refund the money. This is a fraud website. Please do not order form this. Ferns and petals or archies are far better than this.