| Website: | www.myflowertree.com |
The order (#421865) was placed as a diwali gift for same day delivery on 7th nov 2018 via myflowertree. This was for my inlaws and was much special for me. The order was put on hold on 7th evening with an email stating "your order #421865 has been successfully hold." without any reason or explanation. So, it was not delivered on diwali. On 8th afternoon, i got emails that the order is delivered, but nothing was actually delivered. This was illegal and and an act of fraud. I called up and lodged a complaint. If, i had not called up, they would have passed this order without delivery. I was assured of an action soon, however, the order was not delivered even on 9th (Bhai dooj, which was 2nd day after diwali). Meanwhile, the gifts sent by my inlaws via other gifting portals, were delivered twice at my door steps, putting my efforts via myflowertree to much of an embarrassment and shame. After my persistent follow up and complaints and calls, finally something was delivered on 10th evening (4th day). The guys come for delivery were totally unprofessional.
My order was 500gms kaju katli (Rs 899) and a basket full of health (Rs 1895), which constituted 200 gms each of cashews, raisin, almonds and pistachios. However, they product delivered was kaju katli less than 300 gms (Actually weighed in shop), and a small basket unprofessionally packed with a mix of cashew, raisins and almonds (Pistachio missing), altogether weighing less than 300 gms (Actually weighed in shop). This is ridiculous. After so much of time and money spent on this, and they promising to send a complimentary gift to compensate for the delay, what they delivered was way lesser than actual order itself. It was a total torture, getting this order executed. I would recommend people to stay away from this portal and save themselves from loss of time, effort, money and their reputation.
Desirable resolution : please re-deliver appropriately or refund my order.
I am attaching snapshots of what was the order and what was actually delivered.
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