My Flower Tree — Product not delivered on the given day

Address:

New Delhi, Delhi, 110025

My order number is 283328 I have ordered red roses which was to be delivered on 14/02/2017 but didn't get delivered poor customer service hold is too long no response plz have the order cancel and my amount refund amount deducted is 565 plz help.I had planned surprised for my husband.whole day wasted.worst customer service.couldn't set connected.worst website.should be deleted.they claim to be number 1