My Flower Tree — product not received

Address:	New Delhi, Delhi, 110017
Website:	www.theflowertree

I placed an order on 13 may, 2018 on the occassion of mother's day. It was clearly mentioned on the site that it will be delivered on the same day. Order no.[protected]love in the nature). I waited for the delivery till midnight and now its 14 may 2:00 pm i havnt received any delivery. It was mentioned that due to heavy rush it will not be able to reach within that time slot (i.e 6-9 pm) but still it has not been delivered. The product has been paid in advance. i tried calling the customer care no. But no one responds to it. Mobile no. Is also switched off. I WANT MY MONEY TO BE REFUNDED IN MY ACCOUNT ASAP.