My Flower Tree — rakhi not delivered and not responding

Address:	560016
Website:	www.myflowertree.com

I have ordered rakhi on 25/08/2018 and it supposed to deliver yesterday (25/08/2018). As of now i have not got any update and not responding. Status also same from yesterday. I tried to call customer care for 2 to 3 hr they are not responding at all. There is no alternative numbers and even help chat also not responding for hrs.

I am requesting to refund my amount asap. I have attached the reference photo for order confirmation and paid amount (695/-)..
Please help to get resolved this issue and please punish and band this kind of sites who are cheating customers.

My order no. Is 401854.

Please help!!!