My Flower Tree — refund not received

snehamj

Website:

www.myflowertree.com

I reside in the USA and placed an order for a cake for my father's birthday for May 14th ( order #361743 ). I paid extra 250 rupees for it to be delivered between 7am-9am. At 12 noon there was no delivery yet and I tried to get in touch with them and the phone numbers listed on the website do not work so had to start a chat and they lied saying the order is on the way but there was no cake even at 6pm! I tried to chat with them again (Like I mentioned, phone numbers are fake) and she said they'll refund the extra charges for morning delivery and I told I want the entire money back because there was no cake that was delivered! And the person on the other end just left the chat. I paid $18.64 for this horrible service! It is sad that they ruin birthdays like this! Please look into this before they start cheating other people.

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Comments

Nisheeta Keni

from Mumbai, Maharashtra

My order no. is 366911 and I had ordered a bouquet of orchids for my mother which was not delivered. I had told her it will reach her any moment and my mother kept waiting. Ultimately I had to buy her different flowers from some local place. I want an immediate refund. Thanks for ruining Mother's Day.