| Address: | Hyderabad, Andhra Pradesh, 500076 |
| Website: | myflowertree.com |
Hello,
Please find below the message received after the payment has been received from your end.
"
Dear ram/radha,
Your myflowertree order #373089 is running as per schedule and will be delivered today between 08:00 - 12:00 hrs. Thanks for choosing india's favorite florist.
Team - myflowertree.com"
Today is my mother's birthday and we expected some nice surprise for her and we had ordered "pink stars" displayed in your website.
Alas!!! It turned to be a disaster and truly shocking experience...
1) there was a delay in delivery of flowers, it was delivered after so many chat follow ups and calling the customer support since 11:00 am. The flowers were delivered at 1:00 pm.
2) we had ordered "pink stars" and we were delivered a bunch of red roses with pink carnations... Completely unexpected.
I want refund of money as you guys have cheated on us by not delivering the order we had placed. Also our day has been completely ruined by your unprofessionalism.
There was no card attached to it. And the person who had delivered the flowers did not have the courtesy to atleast inform us that your company did not deliver the flowers we had ordered.
He left from our place abruptly without any information or explanation. When i called back he very convininetly said its summer time and hence we couldnt deliver the flowers you ordered and upon asking why the card was missing he says the company hasnt sent it to me so what can i do, i mean this is aghast... What do u mean by summer time, no flowers, cards not sent... Am i dealing with a local shopkeeper here and bargaining for service that i need and i paid for... Why should i even compromise on something basic as this...
Its my moms brithday today and we wanted to surprise her with the flowers we ordered coz that happens to be her personal favourite too and now thanks to your shoddy service its all turned out to be a shocker beyond words i can think of. Further more just to let you know am not leaving this here, as a responsible citizen am gonna start a campaign on facebook tagging all of my friends on facebook across the world to let them know how you are cheating people in the name of spreading happiness with flowers and more. Also am filing a consumer complaint too with them with all the evidences i have collected since today morning.
The flowers you delievered instead are cheap and have no value at all and i was still charged the same amount, ridiculous aint it! I am going to post this letter on all of my social platforms too.
Pfa the picture of flowers delivered to us.
Regards
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