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My Recharge — Recharge not done till now of Rs 249

I have recharge Rs 249 on 12 march 2021 but. Not recharge till today when I asked to BSNL customer care no. They said that Rs 249 recharge is only for new customer & new sim. So please refund Rs 249 into my wallet my recharge come.
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    My Recharge
    Customer Care Service
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    My Recharge Phone
    +91 14 1710 1777 (Recharges only)
    +91 93 1122 2299 (Travel only)
    My Recharge Address
    206A, Pushp Enclave, Sec. 5, Pratap Nagar, Jaipur, Sanganer, Rajasthan, India - 302033
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