[Resolved]  My11Circle — Unable to do KYC verification

Everytime I want to do KYC verification the app shows your documents are registered with another user although it is my first account. It directly shows KYC verification blocked. How do I do the KYC verification
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May 2, 2021
Complaint marked as Resolved 
I mailed at support@my11circle but they are providing me standard procedure for KYC verification. they have blocked my KYC verification option saying the documents I submitted are already in use but i can assure that this was my first time use. They have blocked my KYC verification due to which I can't withdraw my money. Their customer support is also of no use they don't understand the problem they reply with already saved formats
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