10 March 2017, Powai Hiranandani
I was refused treatment unless I allow them to use my personal details for marketing purposes. Also basically I was told they cannot attend to any client unless they share ALL their personal details and agree to its use for promotions and the like.
This seems like a standard practice at ALL CLINICS.
They require Date of Birth, Mobile, Email, Address etc and your EXPLICIT permission to use it for marketing.
I tried my best to escalate this as a data privacy issue and requested to speak to the management, but all of them refused and I was asked to explore other options.
The lady who claimed to be the management in charge Dr. Nishita was very impolite and disrespectful and asked me to get out of the clinic also creating a big ruckus at the clinic. I was simply requesting her to help me escalate this as I do not find this policy acceptable. I was also not able to connect to their any of their helplines even after calling repeatedly.
I am not sure how many o[censored]s are careful about this, but a combination of our name/ DOB/ Mobile no and email address can be easily used to unlock financial details and accounts. We should safeguard this information well.
Also, I am still OKAY to share this information assuming it is being used for genuine purposes and will not be misused by a medical institution.
But here I was forced to SIGN or refused treatment for use of this information for promotions etc.
The entire incident was disrespectful and unexpected from doctors. I was later called back for an appointment ( it seems that was a mistake) and later called again they 'management has cancelled your appointment'.
We need to set up some data privacy rules + expect some demeanour with clients/ patients at a clinic atleast.
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