Myflowerapp — Cake not been delivered and not even responding on refund

Address:	Noida
Website:	www.myflowerapp.com

I have ordered a cake to surprise my dad on Father’s Day which wasn’t delivered as yet. I have been following with the customer care almost for last 5 days but no action taken as yet. They have been responding with the statement that, they speak to their delivery boy and respond back. I don’t understand how much time does it take to reconfirm and deliver the order. Poor service and extremely irresponsible.