Myflowerapp — Didn't receive the product

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have no idea this is such a fraud company

I have ordered a cake and a gift from this app also paid them extra money for fast delivery but they are stealing people's money and then sitting calmly also i have tried mailing them since week but not really good response i got... i have ordered this may 3rd in the morning 10:14 AM and paid them exactly 989 rupees !