Myflowerapp — Digital Robbery : Not Refunding for order they can't deliver[protected]

Website:

www.myflowerapp.com

Hi team,

I have order[protected]:50 IST)Birthday cake worth of 1408 INR in Myflowerapp.com to deliver to Kulithalai (639104) at[protected] between 7:00 am to 9:00 am.

They wer trying to reach me today[protected] around 12:20 but I was not able to pick the call. Meanwhile I have got an e-mail at 12:32 stating that "we are unable to deliver your order due to the delivery location is very far" and gave options to choose some other gifts

I replied back that i don't want any gift and return my money back.

Buy they replied back like they can only credit the amount in theri portal wallet which I can use for some other order only in their portal.

I clearly responded back stating that i just need money retured back to my credit card which I paid through. Later their customer care executive called me and said i have only two options

1.Get full amount in their wallet which I can use only in their portal

2.Only 80% of the amount will be returned back to credit card

They told raise it wherever i want and send e-mails. This is theri inability to deliver and i did check the postcode in their portal before I order and it show like they could deliver there. Why I have to pay for it.

Their response looks very bad and the attitude make me to raise complaint here.