[Resolved] Myflowerapp — Extortion of double amount in the name of delivery to remote area after 24hours from accepting order

sapsindhu

from Idukki, Kerala

Address:	289, Sector-63, Near Fortis Hospital, Noida - 201301, India
Website:	www.myflowerapp.com

I had placed an order for ₹499/- to deliver a bouquet of 10 rose flowers to a School in Kerala (pin code 683561). I had provided the pincode and clear delivery location as well at the time of placing the order. 24 hours after accepting the order, their person calls to inform that ₹400/- will be charged additionally for delivery since it is a remote area. When I refused to pay, he said that the amount can only be credited back to their app wallet and I have to use it again to order something from their app only. When I refused to accept this because it felt like being cheated and it would be useless to me since I was residing in this suburban area of Kerala itself, I insisted that my money be returned to the same medium through which I made the payment.
Worse was that my order isn't being completed since it was meant to be a birthday gift. Sending something later would be totally useless.

I'm disgusted with the app and consider their approach to be lacking business ethics or technology. Demanding extra money for delivery 24 hours after accepting the order is definitely not Customer Care or reliable business.

I feel cheated of ₹499/- and mentally harassed since I'll be unable to get my gift delivered on time now.

I got the call from a number: [protected]

The caller cut the call in the end stating that they will speak to a senior and get back. However, it seems fake.

In case you are using this website to order flowers or gifts online, please be wary of this business trick to dupe you of your hard earned money.

+1 photos

Was this information helpful?

No (0)

Yes (2)

Jan 27, 2022

Complaint marked as Resolved

They've contacted on WhatsApp almost a year after complaint. They said that the issue was due to something to do with the delivery person and that they have fixed all the bugs in their system now. My order was also delivered. Hence, I'm marking this complaint as resolved and hope they won't go back on their words in future. Thank you for this platform for justice and awareness.

Jan 27, 2022

Updated by sapsindhu They've contacted on WhatsApp almost a year after but, promised to ensure that this doesn't happen again. My order was also delivered. Hence, I'm marking this complaint as resolved.