Myflowerapp — Not refunding the amount

Address:

289, Sector-63, Near Fortis Hospital, Noida - 201301, India

I had ordered a flower bouquet and chocolates to deliver it to my friend on 3rd July 2022. Unfortunately, they told that it cannot be delivered and concluded that either they can parcel it or refund the amount. As they were asking for the additional charges for the parcel and also the flower will not get delivered on the same day I opt for the refund option. I also insisted to refund the amount by the original payment method that is in my bank account. They agreed and the ordered got cancelled with the status 'Refund initiated'. On 28th July I again remined to refund they told its in the process. Today is 22nd of August, still I had not received the refund.
I want that my money should be refunded at the earliest.
There is one contact number ([protected]) who had called me to discuss about the parcel stuff. I had asked them regarding the refund issue, now they are not receiving my call.
Kindly look into this matter.
I have all the details of bills and conversation through mails. If provided I can share. For the time being my order id is[protected].
Prerna Sinha