Myflowerapp — Order cancelled. Did not receive refund amount

Address:

289, Sector-63, Near Fortis Hospital, Noida - 201301, India

I had ordered sympathy flowers on 23rd Mar 2022 my order was cancelled from their end and I received a mail stating that, I would be receiving the refund amount within 7 working days. Its 13th Apr 2022 and still did not receive the refund amount of Rs 709.
Yesterday after following up via mail I received a reply from their end which is not acceptable.
The reply states:
We are trying to refund your amount no of times but it was reflected back to us. Can we deliver some personalized gift, plants or any other item of the same amount or more than your ordered amount.

We have the new Premium gifts hamper as well, which we will deliver within 3 days to your respective location, kindly let us know.