Myflowerapp — Order not deleted and order amount not refunded

I had placed an order on 13th Feb, 2023 on their website which they promised a same day delivery given the zip code.
The order value is ₹1, 757.

Around 8Pm a customer rep calls and mentions the order placed can’t be delivered instead they could courier an alternate of the same value in 2 days.
Since I didn’t much choice I had to agree.
Even then I neither received an alternate or the original nor my refund.

They are literally scamming customers. Involving themselves in fraudulent activities. I wish I had read the reviews before placing the order. Wanted to do something nice on valentine day and they managed to ruin it.