Myflowerapp — Paid for product, product not delivered, and money not refunded

Address:

289, Sector-63, Near Fortis Hospital, Noida - 201301, India

A flower bouquet costing Rs 499 was booked after checking whether same-day delivery is possible using the delivery location pin code (690511) on 12th January 2022. It was shown on the website that same-day delivery is available in this region. Once the payment was done, a bill was received in the registered mail id. After 2 hours someone from Flowerapp called and told me that it is not possible to deliver this to your region, and the money also can't be refunded. Instead, they can deliver other plants which would take another 3 days to reach the delivery location. I requested a refund in the original mode of payment but they told me it is not possible. Also, the account made on the website doesn't seem to be secure. I am able to log in to my account by typing anything as a password. I tried to chat with customer care, but after some time no response was there.