Myflowerapp — Scam on order cancellation and refund not received

I ordered a cake and few gifts to be delivered on 20th August 2023 and I paid 1144 via gpay.
Since then I started following up on the same to make sure that the order will be delivered on time.
Today, the exact day the order supposed to be delivered on, they said it Got cancelled due to unavailability. And I didn't even get updated on my order status till I got to contact them. Poor customer service.
Also till this moment I haven't received any email on my refund.