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Myflowerapp — Valentine Day Gift still not received

I ordered containing a bouquet of roses and chocolate and teddy bear for my wife.

They promised that order will be deliver by yesterday i.e., 14.02.2022 @ between 12:00 to 22:00

But they didn't deliver any product.

When I chat customer service person that person not responding properly yesterday and today they said me purchase another Rs 1638 then I deliver it.

What is this ?

When received Valentine Gift.
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    289, Sector-63, Near Fortis Hospital, Noida - 201301, India, Noida, Uttar Pradesh, India
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