Myflowergift.com — cake was never delivered and refund was not generated

Website:

www.myflowergift.com

Pathetic service! These guys are big time liars.
They charged me fixed time delivery charges but did not deliver the cake and now they are not refunding me the amount and giving a lame excuse that the cake was damaged. If the cake was damaged who will take the responsibility. Of course not me!
The order number is[protected]
Order was placed on 26th september 2018 and the cake was not delivered