Myntra.com Complaints & Reviews

Hi

I am highly disappointed that my below query has not been resolved inspite of me following up continuously on myntra app and via email.

I have been a loyal customer for last 8 years and very disappointed that Myntra has been so irresponsible regarding a valued customer's complaint.

Can you please resolve the below issue asap or advise me on how to escalate this complaint.

If this matter is not resolved asap I would be forced to close my account and request all my friends and family to stop using myntra.

"We have logged an issue multiple times on the app(attached ) that payment has been debited multiple times - 4times instead of only once.

This is regarding the Order ID # 1169586 [protected] has been debited multiple times, please refund the wrongly debited amount of Rs 1497.00, account details have been provided to myntra multiple times and give it again if required.

Thanks
Tanu

Return declined. Exchange also declined. No call backs from the escalation team since 3 weeks. They have delivered the wrong color shoes. Brand tags, box and packaging is 💯 % intact but they refuse to accept. 4.5k stuck.
Order ID # 1184906 [protected]

I ordered two sets of roadsters b, but i would like to return it as it was not worth the quality and size and stuff was not comfortable too, here is my order id Order ID # 1186249 [protected]

Wrogn shirt return no [protected]
Price 1027 refund
Bank details a/c no [protected]
IFSC code sbin0018062
Sbi
Account name sanjeep nayak

I placed a return request of a product costing Rs.1514/- on Myntra on 18th October. That day I didn't receive any message from Myntra regarding the pickup being done on same day. However a delivery boy came and asked for the return showing me the photo of the product on his phone. I handed him over the product.
After pickup I didn't receive any message saying that the pickup had been completed. In night I received a message saying that the pickup attempt failed. I understood a fraud was done by delivery boy. I contacted customer care, but to no avail. And next day I received a message that the return request was cancelled by delivery boy because according to him I refused to hand him over the product. Myntra customer care is of no help. They're saying that the pickup was never done. But pickup is completed. Delivery boy didn't put it up on the record. And hence I haven't received the refund.

I have ordered one makeup revolution kit and received the product entirely damaged one . I placed a return request filling in all the details for which I received a message from myntra that my parcel will be picked up by ecom express courier partner but unfortunately they never came to pick up the same.
After that I raised a complain in myntra toll free number regarding this for which I was given the assurance that it will be picked up by 13th oct, 2021 but no result .
After that I received a message from your end that the item will be picked up by 20th (after 7 days from 13th oct) but till now the item has not been picked up consequently I again raised a complaint to the customer care executive but no progress was there.

I am sorry to say that today I got a text message from myntra telling that my return request has been cancelled.
What kind of service does this e commerce site is providing to the customers
If your goal is customer satisfaction then how come this kind o[censored]nreliable and irresponsible actions are done from your end.

I want my product to be returned at any how at any cost otherwise I will complain to the consumer forum regarding this in the portal of Govt of India.
Hope you will do the needful and your intervention will be solicited

Regards

I have ordered two dresses from Myntra and paid in advance and it was initially due to delivery on 13th Oct but delayed and packet received on 17th Oct and delivery guy marked both products delivered, on opening packet one product was missing checking with delivery guy he said they scan bar code of packet they do not know about what’s inside packet. Raised a complaint on customer care where they said they will resolve it after investigation maximum by 20th and on calling on 20th they don’t have any update and again asking more days and my money is with them

I ordered a Noise smartwatch from myntra.com but i recieved am empty box. Sadly, I could not record a video while unboxing it. When I contacted the helpline number( a number of times) they said they could not do anything about it since we did not have any prove.

I ordered for Biotique Bio Neem Margosa Anti-Dandruff Shampoo & Conditioner 650 ml,

Order number 118471764126340362003
And what i got was a Sandal, and when i got the package the outside package was sealed but the inside pack was already opened and when i saw it was a sandal, even after continued calling and emails they tell me this
- Product went through the mandatory quality check.
- As per the packaging footage, a correct product was shipped.
- The product was sealed in a tampered proof packaging.
- No instance of package tampering was reported.

So when they can ask me proof for wrong item soni asked them all their proof of how they rejected my plea
Hopeless from past many day’s trying all my efforts in vain.

So pathetic the Myntra team is so worst and hopeless never listens to the customers

I’ve received a wrong product. I’d ordered a Adidas shoe but I have received a wrong & defective nike shoes. Now Myntra denies to accept their mistake and is not giving me proper response.
My Myntra order id is 1186027 [protected]
It was a ₹3, 299 shoe.
I have been completely cheated
Please contact me on [protected]

I can help you more with details if needed.
The Nike shoes box have a Myntra barcode of Adidas shoe size 8 which was ordered but still Myntra denies to accept their loss. Cheated.

I ordered a leopard print shorts from Myntra and I recieved a wrong product with a smaller size...so I replaced it with a bigger one then again I recieved a wrong product i.e. a pant that to small in size..then I again replaced the order with a sweat shirt..and now my exchange order is on hold ..what the hell should I do now...I am highly disappointed with the order..as it has been replaced for the third time now..and still not reaching to me..what should I do to the money which I spent on my first order .it was really a bad experience on shopping on myntra.com for the first time..I really want you'll to suggest me..what should I do now..it's delievery date is 20th of October i.e. tomorrow..I will be waiting for it tommorow

I have orderedens kurta for my brother in law. After few days when i checked my status it was showing delivered. When i asked my Brother in law he said nothing has been received. I called customer care and they are saying they resolve the issue withing 3-4 days of delivery. Now its 4-5 days more so they cant do anything...hopeless inspite of checking whi have delivered n to whom. They r just closing the matter by sorry. Worst customer service. N this behaviour is when i m a regular customer. Kindly resolve the issue else i will never buy again from ur site.

I had ordered a safari suitcase having Order ID # 1185755 [protected].
but the item was not delivered to me.

I called the delivery boy having mobile no. [protected] for three consecutive days (17 Oct, 18 Oct, 19 Oct) But every time I was told that he will deliver Suitcase next day. He was asking for OTP without delivering my goods. At last delivery boy refused to come to my given address and cancelled my order on 19 Oct 2021.

Exchange policy, that product delivered to me as no price tag at all, when I going to exchange it delivery agent asking price tags...

I ordered several items from myntra and not able to return any of them. My myntra account was logged in to my phone and suddenly logged out as i have reset the password. upon several tries and several complaints, i am unable to access my account. the customer care says that my account is active and not blocked. I am recieveing OTP but none of them are getting validated neither my e-mail and password are working.
Myntra e-mail ID- shubhampaul.[protected]@gmail.com
mobile number- [protected]
name- Shubham Paul

Order number- ML[protected], ML[protected]

I ordered 8 products from myntra out of which i received only 5, and after complaining my issue got closed and i got no refund. I have paid for products and haven't received 3 of them, the delivery agent didn't deliver these products.
Order ID # 1185071 [protected]

I ordered wrogn jeans on Myntra sale.it is still available in stock and can be delivered to my place, Myntra just gave me a mail telling we are unable to deliver your order, why did they put up some offers and cancel later as it was their wish they can do anything with thier customer order without their concern

I had ordered a Kurta and a plazo from Myntra order ID : #118567113551411937001 from my contact number [protected] .

I wanted to return to them and get the refund since the quality wasn't good. Initially they took the product but said it didn't pass the quality check, in fact I have taken pictures of the packet and gave the product as it was delivered to me. Still they rejected and later re-shipped it to me back. I called them and they said they have granted my complaint and this time they guarantee that the product will be picked up and the credit of 1069/- will be made to me in my Myntra wallet.

It's been a week I'm calling them for this issue and every time I call them for this, they only tell me it will take few days to process. But on their app it is still showing return rejected, neither they come to pick up the product nor they are refunding my money.

I have got large size pant and i wanted to adjust with my original size so i have asked to replace it with correct size but they refused it

Hi sir/maam
I order 2 item 1 is sunscream and another 1 is body lotion but I received only sunscream and not received body lotion and I paid the amount of both of that.. So in this situation what should I don't and how will I get my body lotion as soon as possible.. Kindly help me out please