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Vefro Complaints & Reviews

www.vefro.com

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Updated: Jan 21, 2019

Complaints 84

Resolved

3

Unresolved

81

Bad 😕 It seems that Vefro has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Vefro

Vefro reviews & complaints(84)

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Address: New Delhi, Delhi

Website: Doc Martin

I asked about refund a month ago, the return was also picked up a month ago and no refund has been submitted.i think people of the company are taking me for granted and this is really silly.i ordered a pair of shoes but the quality was below average and it was also a defective product.i asked for refund so they didn't gave me a response.i later onn got a reply that shoes r dirty.but then i said the shoes were not dirty and if so might the delivery guy made it so.i asked for pictures of my shoes also...but no reply again.they said that 200 will be deducted for delivery service .i said ok but atleast send me the remaining amount.i sincerely want consumer guys to getmy money back as customer shouldn't be serviced like that

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Website: [email protected]

I would like to exchange my doc martin white sneakers of order#19792 as the size is too big. I want to exchange it with a smaller size shoe. I have mailed tgem at least 3 times a day from the day i have purchased it but neither of them is least bothered to reply. The product got delivered to me on 31st august, 2017. From that day i'm sending emails to them but still i have not got any reply from them.

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Address: Katni, Madhya Pradesh, 483501

Order no..19323 i have ordered a shoes which is loose for me and i want return back my money the doc martin company did not reply my msg plz do something for me
I did msg and calls twice a day but the doc martin company did not reply my emails msg and call plz told me what should i do and when will my money back
Thanks
Anshul jaiswal
[protected]

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Address: 122001

Order number is #17887, i ordered a pair of doc martin casual white size 7, but it is very loose for me. Can you please tell me how and where i can return it for size change. I want a shoes of size 6.
Do need full,
Thanks,
Baneet thakur
I mailed them twice in two days. They didn't reply me even once and there is contact number in the site, where i can contact and tell them about my problem.
It's very disgusting that these types of companies are doing there business in india and making fool of indian. Is there any law which can interfere in our matter.

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A

AshiEe Dwivedi

from Pune, Maharashtra

Jan 29, 2018

I ordered shoes from doc martin and i received defective piece, they said that the total process of returning is of 12 days and its 20th day n the are not responding. even not replying through mail. please help me. my order no[protected].

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Address: Thane, Maharashtra, 401404

Website: docmartin.in

As requested earlier, i had placed the prepaid order for the shoes that i wanted in exchange under order i'd : 12322 as i was in urgent need of it so i requested you to refund the money of the red shoes under order i'd 9822.

But now i got the delivery of the product requested for exchange and the other order placed i. E. 12322 so i have one shoes extra.

So i request you to please accept the return request of the same as i had informed the team on insta that i will be placing a separate order as i was in urgent need of it and they accepted my request.

I am also ready to get the product exchanged for size 6 of boston lt/ blanco white for the current shoes for order no 9822.

Request you to do the needful.

Thanks and regards,
Hitesh gurnani

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Address: Coimbatore, Tamil Nadu, 641034

Website: www.vefro.com

Someone named sindhu called me for a delivery and I asked to return the product but they delivered the product when I was not at home. Now I want to return the product and want a refund.It was a bitter experience with vefro and they don't have an option for returning the product. They also don't have customer services it is so dissappointing and the star rating is so bad. So please respond to my complaint. I want my 1250 ₹ refunded and I will return the product.

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Address: New Delhi, Delhi, 400072

Website: Vefro.com

This is regarding the purchase of Doc martin, Bravo LT/ Blanco white, size 8 from vefro which was delivered on 4th may 2017 and i requested for a size 9. The product was collected on 11th May'17 and delivered to Delhi on 15th May'17. Order ID is #7245 and tracking id :[protected] and Exchange Tracking ID:[protected].

I would like to know by when i will receive the product ? Please Note: I have also written a mail ( Vefro and Doc Martin ) but there was no reply and submitted a query through their website to Vefro. The shoe is not used.

Please look into the matter at the earliest or i will have to proceed legally.

May 23, 2017

Complaint marked as Resolved

The complaint is resolved. I wrote an email to Vefro and Doc Martin regarding the shoe ( Mention every thing in detail like Order Number and Tracking Number etc.. ) which makes it easy for them to resolve and act accordingly. Also i had a chat with Drishti, Associate Customer Delight from Doc Martin which was helpful. All i can say is " Patience " and write them email every 1 or 2 week and also submit a complaint on this forum.

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Address: New Delhi, Delhi, 400072

Website: vefro

This is regarding the purchase of the above mentioned shoe (Doc martin, bravo lt/ blanco white, size 8) from vefro which was delivered on 4th may 2017. I would like to exchange it as size 8 is small and want the same in size 9. Order id is #7245 and tracking id :[protected].

If any courier executive can come and collect the shoe, it would be of great help and i also want to exchange it at the earliest.

I would like to remind that i had a chat with drishti, associate customer delight regarding this and she said that the request for exchange has been accepted but no one has come to collect the shoe. I have also written a mail to vefro and doc martin but there was no reply.
P. S : the shoe is not used.

Please look into the matter and resolve it at the earliest.

May 23, 2017

Complaint marked as Resolved

The complaint is resolved. I wrote an email to Vefro and Doc Martin regarding the shoe ( Mention every thing in detail like Order Number and Tracking Number etc.. ) which makes it easy for them to resolve and act accordingly. Also i had a chat with Drishti, Associate Customer Delight from Doc Martin which was helpful. All i can say is " Patience " and write them email every 1 or 2 week and also submit a complaint on this forum.

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Address: 160011

Website: Vefro.com

Vefro is the worst e commerce website. Ive been an exclusive online shopper for at least 6 years now but haven't had an experience of the kind I've had with them. I ordered a pair of shoes, when they arrived they were chewed up, as if by an animal, I immediately sent them a picture and wrote to them; it's been at least 3 weeks and they haven't responded...despite my trying to reach them in all possible ways.
Shame on your customer service.

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Address: 566066

Website: www.docmartinindia.com

Hi,
I have ordered a shoes frrom docmartin website..
Product need to replace or return.
I am not able to find option where need to return in the product.
It has come from vefro itself.
Even i didn't get customer care number to cal them and ask regarding these..

Could you please help me to return these product and get new product.

Cheers,
Vivek

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Address: Hyderabad, Andhra Pradesh, 500084

Hi,

I opted for return of product and refund a cash almost 12 days back, still is showing as status of awaiting and no response from your side and I cant wait more.I have paid cash and expecting the same from you. Please clear this issue as early as possible otherwise I will proceed legally. Very disappointed with your service

My Order ID 44624

Regards,
Arun

+1 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.vefro.com

Hi Team,

i Put on my order on your website on 09/1/2017

Order id 44738

but we cant received my product

please we want my refund on my account else we are go to Consumer forum
and registered the FIR,

and mark the mail on your MD and CEO

we already made payment online INR 1398 but money deducted from account

I m not happy with service.

Customer
Shubham Goswami

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S

shahid belal

Mar 10, 2017

My shoes has dilevered size 8 but i can't sutisfied this size please replacement size 9

Empty box received - Comment #2677170 - Image #0

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Address: Belgaum, Karnataka, 590001

Hi..I want to return the shoes which I had ordered from vefro.com because those shoes are nt of my size. I had already sent them the request regarding this ..but I have got no response yet .. the shoes I want is (9)..and the shoes which they have delivered is (10), I had even tried to come in contact with the company but there are not many ways u can come in. Contact with them so by somehow I got their office number and even der when I called they didn't answer to the calls!! This should be stopped or else people will start loosing faith on all the struggling e commerce company..just because of 1 company

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Address: 380028

Website: Vefro.com

Dear sir/ madam,

Order ID: 41377
Date Ordered: 28/10/2016

I have ordered the shoes & because of smaller size I want to return it back. Please take it as early as possible. Waiting for your prompt response. The site is not giving any response even before contacting several times they are not receiving the phone. Please help me getting refund.

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Address: 110091

Website: www.vefro.com

Please return my money as again you have failed in product satisfaction. As you see i have ordered for another color and you have again disappointed with your delivery and way of customer satisfaction. Before i move further towards consumer legal rules pleas i request to take return back your product and return my cash as soon as possible and this time i won't accept your regular process of transferring money to my account as you made last time fool..

Kindly send me cash as i have paid by cash so i need quick and fast process bcoz i can't handle anymore excuses and this time i m too serious...

Nov 9, 2016

Complaint marked as Resolved

I ordered the shoes from http://www.vefro.com. but the color changed of my product(shoes) So i have drop no. of mail but no responded. I dont know why its happened . order no:Order ID: 39492 Date Ordered: 14/10/2016

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Address: New Delhi, Delhi

Website: www.vefro.com

Order ID: 41377
Date Ordered: 28/10/2016
It was an order of shoes with 11 number size but they have sent me 44 UK size i.e. 9 number and i have done so many mails to them to take the shoes back and called them a gillion of times but there is no respond from their side. Hope you will look into this matter and will help me to solve this matter.
thanks,
regards,
abhishek gandhi
(email: [protected]@gmail.com)

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Nov 05, 2016

rahejadeepak's response my contact Number is [protected] / [protected]

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rahejadeepak

from New Delhi, Delhi

Nov 10, 2016

I ordered the shoe from VEFRO size 8 but they deliver me 9 number size and i still try to contact many times but not responding.

S

Sanjana Shetty

from Igatpuri, Maharashtra

Nov 28, 2016

My product number 42870 has not been delivered yet.

K

krushal

from Mumbai, Maharashtra

Dec 15, 2016

When i registered first time i got a coupon code in my account. But during check out when i m applying that code it is showing invalid.

So, are you making us fool ?????

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Address: New Delhi, Delhi, 411057

Website: www.vefro.com

I ordered brown leather shoes from www.vefro.com on 3rd October 2016 vide order# 37774 and made payment of Rs. 1899 as well. They promised delivery time of 2-5 days. I tried calling customer care number - [protected] and also emailed many times at [protected]@vefro.com. There is no reply and no one picks up the phone. I am going to wait for a week more and then launch a FIR against them for fraud

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amit1990

from Delhi, Delhi

Oct 24, 2016

I ordered a navy blue shoes and i got black colour shoes, and i am trying to continuosly contact vefro people but they are not picking up the phone, please help me otherwise i will be firing and FIR on them asap.
order id - 39547

K

kalyan naik

from Hyderabad, Telangana

Jan 16, 2017

I have a problem with size. But I'm not knowing how to exchange it. I malied vedro company but there is no reply. Please help me 🙏🏻 Just sy me how to replace it

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Address: Rohtak, Haryana, 124001

Website: www.vefro.com

I have ordered a shoes... With order no. 35196. Shoes delivered on 26 sept.. I saw shoes and i don't like them.. After two hours i post a return order no. Is 1143.. But after 4 days there is no response... Please took a eye on this... Status is awaiting.. There is a huge problem of this.. This is the worst online site i had seen... This is not a good site..

+1 photos

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Sep 30, 2016

Updated by sainikiyaari Cont. No. [protected]
Name. Shubham saini
Email : [protected]@gmail.com

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Gaurav singh v

from Meerut, Uttar Pradesh

Oct 4, 2016

Hey i am gaurav chaudhary and i am want to say that say that your shoe having manufacturing defect please solve my problem order id 36374 you and the company are also not attending call how i am so disturb

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Address: Rewari, Haryana, 123501

Website: www.vefro.com

Hello, I booked shoes yesterday i receive it then i found wrong item now i wants return but there is no option for cancellation. My order id-36624. i tried many times on call but no one responding my call. i think vefro.com is bad services provider. so i request you to please don't take any product from this site.it is fake. many complain i put in this site but no one is there to solve this kind of issue. there is so many complain from customer but any single complain not resolved.

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Shailesh Juwale

from Chennai, Tamil Nadu

Nov 14, 2016

How many time delivery. pl urgent my booking order my place. plz conform the
Date in delivery in your product.
Order no : 42378
Courier Dispatch Tracking no :[protected]

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Address: Dakshina Kannada, Karnataka, 575002

Website: vefro

I have been waiting from last 2 weeks for doc martin blue summer shoes .. till yeatday it was not available but tody its available but not in size wich i want... i want 9 or 10 size shoes.. please make available... other i may change ma mind... thank you... and make available shoes in large numbers of doc martins summer shoes its good in shape as well as colour.. please make me available ma size

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Oct 31, 2016

Manthan Jayswal's response please resolve

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Manthan Jayswal

from Mumbai, Maharashtra

Nov 7, 2016

Order No - 40132
it has been 12 days that my order has been cancelled but refund or cash back in wallter is yet pending..please call on [protected]

It automatically got cancelled and we didnt received any update or money back in bank account...it seams to be cheated

Regards.,
manthan jayswal

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