Myntra.com Complaints & Reviews

Return ID: [protected]

Hi, I am writing this after conversing with Myntra customer support and wasn't able to get my issue resolved since they didn't even care to resolve it.

I ordered an item (Men's apparel) from Myntra and received a used product. The product was not inside any plastic sack and it had lot of dirt when it was received. So I initiated a return on Myntra and the return was rejected due to quality check i.e., rejected because of the dirt on the product. When I checked with customer support they told it's not their fault, but when I asked how do you resolve the issue where the product is damaged during the shipping then the representative who I was speaking to didn't answer that question and kept saying it's not their fault. I even requested to transfer my call to a supervisor/manager but customer support representative denied my request. This whole experience is so annoying to me and very dissatisfying.

I would greatly appreciate if Myntra can look into this issue.

1st product
h&m joggers
Item code[protected]
Order ID # 1184710 [protected]
2nd product
H&m tshirts
Item code[protected]
Order ID # 1184710 [protected]
Both items were picked up on 5oct. Delivery boy made a mistake that day he
didn't updated to parcel picked up after picking up both products...I
didn't got any message like pickup successful or refund intiated, he is also
not answering any call...I think because of him Myntra didn't issued my
refund.

Pickup date and time - 5oct, 2pm
This(see pic) is message I received when I scheduled my pickup but after
pick up I didn't received the message of pickup successful.

Also I want to ask two things first as uh can see in the photo I got only
pickup message of h&m tshirt...why I didn't got pickup message for
joggers...and second thing I want to ask is why delivery boy took both
the parcels away.
Lastly I want to say that this is unacceptable I want my refund as soon as
possible, thank you.

I had created Return ID [protected] for Flying Machine Navy blue sweatshirt on 1st October 2.10 pm .The order Id was # 1183614 [protected] . The Delivery Agent arrived at 3.30 pm 2nd October & gave his name Sumit Thakur and was using Phone Number [protected], he said his DP ID was13867.
Extra products picked up in the same parcel had Return IDs [protected] & [protected]. Upon asking pick up receipt the agent behaved rudely and misbehaved with me. He even threatened me with offensives.He then left in a hurry. I have till now not received any refund or the product itself . Upon raising query with Myntra my query is not being resolved.
I further complained about the same to Return Pick Office Ecomex Manali and on October 19 I received call from their Supervisor Praveen Kumar with Mobile Number [protected] that they have found my product in their office which has been lying their because of Sumit Thakur. I have recorded all conversations with him where he has admitted and acknowledged that his boss sent a mail to Myntra about the same but they have denied return because date period has elapsed.
What is my fault in it if Myntra Pick Agent willingly tried o steal my product and got caught?..I returned the product within return period and I have neither received my product nor refund to date.The Product is with Myntra and it is harassing me for their own mistake and blantantly lying that the product is not with them.

I had placed an order on 21st October, 2021 with Myntra. An amount of Rs 2447 has been debited from my account to Myntra Desings Pvt LTd. However, order status is not shown with all the items still remaining in the cart. Tried contacting them several times, automated messages alone wouldn't help resolve the issue since these problems should be addressed directly with the customer care executive.

I ordered a jacket from myntra.com on 20th October.
Order ID # 1186598 [protected]
Which initially was going to be delivered on 28th of October.
On 23rd October I received message from myntra that my product is delivered. But it was not delivered. There was no one in the house to collect it. I want refund. The jacket was H&M of Rs. 799/- . This is my worst experience of myntra.com.

Hello Myntra
I am not able to access my myntra account.
Whenever I am trying to open it is says as account does not exist.
I have called the support team many time and so many emails but until so far I have not received any help.
My account has been suspended without any information.
Please help.

Kindly look into the matter carefully and help me in getting my money back.its already being so long nearly 25 days have already gone..Its your duty to build trust of customers..I ordered u.s polo olive green shirt from Myntra and cancelled it due to price issues but the refund is not received till now...the amount of product ordered was Rs.919 . All this chaos make me feel so dissappointed that I have to think twice in future before shopping from myntra if I won't get my refund back.

I am not able to login to my recent account.. despite calling Myntra costomer care around 8-9 times.. my problem is not resolved. Everytime they just tell me to wait for 24-48 hrs and after that also I don't get any revert. It's been 1 month and they can't resolve my issue

I need to complain against delivery agent. I recieved a wrong parcel from myntra, so made a return. For that matter I got approval from myntra customer care, if they approved my return, how dare delivery agent to reject my return. He took return with him, and then rejected my return continuously 3 days, and when i call delivery agent, he is not picking my calls. Need to complain such disturbing behaviour again delivery agent.

I have ordered puma shoes on 3 oct 21 at ₹2099 and the date of delivery was 13 oct 21
But they delayed the product and when I asked for the package they cancelled without asking me and initiated the refund on 19 oct 21 and now they are not giving the shoes at previous rate and asking me to buy at higher rate

I have placed order for 5 clovia night suits of Order ID # 1184907 [protected].
But I received 1 clovia inner wear instead of 5 clovia night suits, contacted customer care on 6th oct. So Myntra customer care suggested to return the wrong product so that I will get refund for 1 clovia night suit and they will get back to me with an update for remaining 4 undelivered products.
But till now there is no update and there is no proper response from customer service.

Myntra has suspended my account stating no reason, upon multiple calls they say that I have raised this request with no proofs at their end. I have around 3.5 k credits in my Myntra wallet. They are running a scam of duping people money. I need to raise this and take legal action as required

I had raised the return on the same day as the product is of CHEAP QUALITY.. Being an ELITE Customer for Myntra for so long, they just dont want to call back for the concern . They are just making fools..

I have sent then Show cause notice to present in Se 49 Polce staiton, they never honoured that too..

I want them to CLOSE THIER ONLINE BUSINESS. as these guys are just making fool of people

I'm unable to place an exchange order now though I've done it several times before
I've tried doing it from different devies but is still unable to place the exchange.

I ordered a Myntra gift card worth Rs 2, 000 from their app (Order ID # 1186368 [protected]). They are unable to share the pin to use the gift card nor are they refunding this amount. It's been a week of following up on this issue and their customer care keeps wasting time and are clueless how to resolve. They know they haven't solved the issue and asked for a 2 day extension today but have gone ahead and marked the case as resolved. I have tried to explain the issue over multiple calls, emails, and Twitter. But they are simply not resolving the concern.

Myntra sent me shoes without any box and any mrp sticker. There was no box and the mrp sticker is attached on it therefore I have no mrp sticker. They are not accepting the return request stating that I don't have mrp sticker. It's been 1-2weeks I have been following up with Myntra support. The return team gives me same answer again n again not even contacting over a call. And the normal customer support are so dumb that they don't even listen and just state the mail sent by return team. I need help with this return. Myntra is just trying to scam

I really love your clothes and the app but there is only one problem if you can add easy access on request for restocking on a cloth then it would be easier i really love this sweatshirt it is always out of stock and that is the only problem of you can restock that sweatshirt it would really be a blessing I am pinning the sweatshirt

I order a slazenger trackpant, and its fitting is too big for me, so i decided to return .

Order id- 118511315116112936603
Return id-(which cancal by courier) [protected]

I lost my barcode number, but i have original brand tag and price tag. Plz help me to return this item

I have ordered 2 kurta set(order-id- Order ID # 1185478 [protected]) along with few more items on sep end and Paid in advance. Details of missing items -

1. Hangup- Men Multicoloured Printed Kurta with Patiala & Jacket
2. Hangup- Men Multicoloured Printed Kurta with Pyjama

In myntra site it is showing that 4 items delivered to me on 10.10.21 but only 2 items delivered to me on 10.10.21. I called customer care on 11.10.21 told about missing order they were saying they will resolve the issue within 24 hrs but this issue has not resolved yet. I also checked with delivery boy about missing items but he said he didn't received both items. I am continuously following up with customer care but every time they raise complain & say issue will get resolve in 24-48 hrs. In last call they said they are checking, and it will get resolved after investigation maximum by 20th oct and on calling on 20th they don’t have any update and again asking more days and my money is with them. Now its been more than 11 days...Inspite of checking where the missing items They are just closing the matter by sorry message. Worst customer service. Not even ready to listen properly the issue. I hope in forum they listen & resolve the issue ASAP.

I ordered a kurta set of m size. Order number[protected]-3781403. I recieved samall size and there was no price tag on it which I didn't notice as there wascompany tag on it. When I initiated return the pickup guy asked me to approach Myntra customer care.
I have already placed another order for the same set of large size.
Please do the needful