Myntra.com Complaints & Reviews

Hi i received a kurta and palazo set from myntra. When i wanted to wear it i saw it has stains and stitching problems on side seam. When i opted for return, the person came and said he is putting on hold take approval. However there was no option for approval while placing return request. Now when i am calling the myntra customer care they are not providing anyone to talk. They are doing fraud with people. My money is stuck please help me

The issue that i have experienced was: i placed my order on 22-march-2020. I made my payment through credit card (Sbi).
I got the confirmation from sbi about my transaction. (I have attached the message screen shot.)

The next day i received sms from myntra that my product has been shipped and will receive by april 8th 2020.
Then, on 1st april 2020 i received message from myntra that order will get delayed as lockdown across the cities.

After that, i got a call from myntra on 4th may to confirm if the order which i placed should be cancelled or to be as it is for future delivery. I opted for future delivery.

Point here to be noted is, in the sms, it was no where mentioned my order id. Also, i did not logged in myntra app for long due to which it automatically logged me off from my account from my mobile app. (Note: i was tracking the order from my app till april which was having order id and its details.) now, when i log into my account, i don't see any order details.

It occurred on: 22/03/2020

I want resolution from myntra.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I have ordered a lee cooper men sunglasses order number:[protected]-3461901. When i opened a package it was a damaged one. As it do not have one of the ear holders. Price tag is there too. I made a complaint and agent came and as per him complaint was not approved. So request is on hold right now. I have already made a payment of rs1699. Please look into this matter.

I ordered lino perros bag which was in very bad condition and all the zippers were damaged even the main zip was not working so i requested a return within 15 minutes after order recieved. The next day delivery boy came to pick up order but didn’t even see the bag and asked us to contact myntra support but no one responded to my problem and after 10 days they deleted my account.

My account is locked and there is no proper solution mentioned in your website, you guys don't have any customer support email, and your customer care numbers are also not working. The automated message says email us but there is no email id which is working.

Name: pankaj tahalani
[protected]@gmail.com
[protected]

I've bought many things on myntra and i love its products but i tried to place an order today i. E 1 june 2020 and i came to know that cash on delivery is not available which is why i couldn't proceed further. I want to know is it a permanent change or you will fix it because to me this app will be of no use then.
Pincode :190006...

I have order a product from myntra and without opening the box i have returned it to them. 7 days later they texted me about some issue and now return it back to me.
They are committing fraud on me. The e-commerce service verified the product before picked it up

I had ordered a flat sandal and all they have delivered is a used old chappal with tag. This is so disgusting!!!

Hi Team,

This is regarding order no.[protected]-4298303, I have returned one of the items in this order i.e Forever21 Women mauve solid which cost 1399 because of the size issues. I received the item on 28th may evening and i have apply for the return the next day i.e 29th may morning. The myntra delivery guy came on 30th may to pick the item and after sometime i got the message the item does not pass the quality check, I have returned the item the next day i received with both the tags and without use, how can it doesn't pass the quality check. And moreover I have written query on 30th may on myntra help center and it got removed today without answering my query. I'm a regular customer to myntra and never expected such behavior from such known shopping site. I'm writing this to register complaint against myntra and my return back as soon as possible.I'm attaching the screenshots of when i received the product, when i apply for return, when it got picked.

Account is locked for last 30+ hours. Can you please help. Not able to track old orders.
Name - Ashutosh Naik
Registered Email - [protected]@yahoo.com
Registered Ph - [protected]

My account has been locked and there is no telepsupport
There is no email also in which i can email to them saying that my account is locked
I dont knw wht to do

I've ordered a jacket from myntra through myntra credit which costs rs 4499. They've cancelled it themselves without intimating me and also there's no instant refund to my myntra credit as they claimed. Besides this an extra credit of rs500 is missing from my myntra credit. They are not available through phone and i've mailed them like 6times and they just care to send me automatic messages. This is worst on their part and rs 4499 is a big amount to me.

My myntra account has been locked without notice me. I want to know why my account suspend and what about my cashback in this account?
Please could you re-activate my account as i want to track all my orders.

I was tryng to login my account but it is show that my account is locked..may i know why and how long will it take to fix it.

Secondly i tried to reach you regarding some otp message, I didn’t tried to order anything but i got the msg from myntra and you didn’t contacted me and i got the message that my problem is resolved.wow great service myntra ..without knowing my problem how can you resolve it.

And please unlock my account

Regards
Akriti

When i try to log in my account it states that it is locked, why it happened?

Dear sir/madam,

I ordered some products from myntra in april. The ordered products arrived on 18th may and i got a call from the delivery agent of myntra on the same day. I live in a very remote place. He told me that he would give the parcel in the bus running towards south campus which runs from mandi at 1 pm. I live in south campus of iit mandi and i arrived at bus stand to collect my parcel. But i came to know that the bus had left for north campus before my arrival and driver had not given the parcel on check post. Therefore, i could not get the parcel on that day. But when i came back to my room, i opened myntra app and checked the status of the delivery. It was showing that the parcel is delivered but i did not received the parcel on that day. On the next day, i went again to find the parcel, but i did not get the parcel even on that day. I came back and contacted the delivery agent. I asked him to find the parcel. When the delivery-agent came to south campus and investigated the driver, the driver said that the parcel must have been taken or lost somewhere. The agent informed me the same. This whole process took 7 days. Three days back, i talked to the driver and he was saying that he did not know anything about the parcel. The parcel was lying on the back seat of the bus till 20th may, but no one came to pick it up. But there was nothing like this, i was constantly trying to trace my parcel. I have been here for two years and i have never faced such an issue before. I just want to say it was agent' responsibility to inform me where the parcel was? Why had he not deliverer the parcel to me? Why had he not given the parcel to me? If he would have not given the parcel to the bus-driver, the parcel would not have lost. But why didn't he do something like this? Because of this mistake of the agent, i have not received the parcel. Also when i am contacting to myntra customer care, they are saying that i should have raised the complain within 5 days. Myntra is neither refunding me the amount nor it is helping me to find the product. What should i do?

I request you to contact at myntra and ask them to find that parcel or refund the amount. I am also providing my detail so that you may contact me if the parcel is found.

Name - shubhangi dwivedi
Address - room 202, block b5, hostel chandratal, iit kamand (South campus).
Contact no. - [protected].

With thanks,
Shubhangi.

Hi,

[incident: in[protected]] — high priority.
I am a very old customer in myntra, i was never into this type of situation..
My account details are: ([protected]/[protected]@gmail.com).
I have received a product (Order id:- 113609464754020111301) in my office address., date is 19/03/2020
The product is looking dull as comparing to the pic shown in app, i raised a return request on the same day, it got picked up buy 20/03/2020 from my home address.
After that it was not passed for quality check because of missing tags, the courier person himself checked and said product was fine to me.
After that how can he mislead the return process.. I got a sms on 20/04/2020 that the return request got declined (Return no:[protected]).
I tried to contact customer support via mobile/email everytime they are saying we are getting confirmation from logistic team, it is being delayed for covid-19.
Now today is 31st may, 2020 again another system generated return request got created and another courier person is asking for return where i had already returned the product from my home address.
Again, they are saying we are then rejecting the return request.
Now please help me today my account got locked for whatsoever reason might be for calling cc everyday for asking my refund.
Is it my fault for all nonsense things or your management? If you can't handle one case how all people can trust your website?

Please do these following items:
1) take a confimation from logistic team that product has been already picked up as i did on 20th march and update all details on your database.

2) unlock my account.

3) iniate my refunfd asap. Don't make hold it for more days and please stop saying stories.

4) try to put one case worker on one item and escalate my issue to case manger authority to resolve it asap.

I have ordered few things from myntra. And next i wake up and i saw all of my ordered item has automatically cancelled they didn't give me any reason for this. And also ihas been automatically logged out from my account. And if am trying to log in again it's showing account locked. I tried to contact with them. But i couldn't. They are not available in mail in call no where.. It's very much disappointing me. I am a regular customer of myntra i didn't expect this to happen i want a solution for my problem asap.. Pls

I should have got cashback from myntra, requested and called many times, messages also done many but of no benefit, but instead of giving my benefit they have locked my account. They are not giving my cashback.

Hi

Even after sending you so many emails the issue still exists i have not yet received refund of below order neither you have arranged return pickup for it.

Please find the below-mentioned details:

Please confirm whether the product is unused/unwashed
With all price tags intact
Return reason: size too big
Order number :[protected]-1868101
Product name : red tape men tan brown solid leather formal loafers.
Refund mode (Myntra credits/saved bank
Account/source account/new bank account) : source account
Pick up address : flat no. 408, abhinav sky appartment, dal dal seoni, dubey colony, mowa. Raipur cg 492007
Mob. [protected]