Myntra.com Complaints & Reviews

My trcking id mysp[protected]
I have ordered shoes from myntra on july30th it got deliverd on aug2nd . They deliverd a wrong product so immediate we raised a exchange request and posted the photos and waited till aug09. Product was not delivered so made a call to customer support, they told to send photo of the wrong product again. The very next day, the delivery person came to deliver the product but he rejected the product as the exchange was not approved. Again we made a call to customer support, they told to wait for 24- 48 hours but it fot approved on aug13 but they delayed delivering the product again made a cimplaint to customer support they told us to wait for 24-48 hours. We have spoken with many customer agents still they are saying daily as to wait for 24-48 hours. Till now aug21 product is not delivered, no proper response from them. Even we said them to take the product and reverse our money they are not responding to that.
Kindly solve this issue asap.

Hey, i have been shopping from myntra for past 5-6 years on same address...but now in aug 2023 ..its showing that pay on delivery is not available for selected pin code(142038)...i nedd to shop more...please solve this problem asap

Myntra no exchanging period in the exchange window period
Bough item on 17 Aug
Exchange valid till 24 Aug
When I clicked on exchange ..it says item not exchangeable
No help from customer support

I have submitted a request for a product on 2 August as the fit was not correct.

I'm told the pick up will be done in 2-3 days. Its been over 12 days and nothing. More than that lies and misguiding the customer.

I have been constantly asking for help from customer service.

I have been REQUESTING Myntra for almost 2 weeks now to pick up the return! IF YOU OFFER SOMETHING TO YOUR CUSTOMERS PLEASE MAKE SURE YOU CAN EXECUTE IT.

I have been speaking to your executive almost every second day. I talked to him on 7th Aug for first time and he assured me on I will be updated till 9 August. BUT OBVIOUSLY THAT WAS NOT DONE. I SPOKE TO ANOTHER EXECUTIVE ON 9 AUGUST AT 6pm, SHE ASKED ME TO WAIT TILL FOR 24-48 HOURS.
And yet again nothing happened.
I spoke to your executive for the third time on 12th AUGUST and still no response.
The last time I contacted your executive was today i.e 14 th AUGUST and yet again I have been told to wait for another 24 or 48 hours.

I HAVE LOST ALL PATIENCE WITH MYNTRA. I know that this email will only be escalated without any action...JUST LIKE IT HAS BEEN IN THE PAST.

THIS IS THE MOST PATHETIC SERVICE EVER.

I am definitely writing about this at all consumer forums.

A DISGRUNTLED CUSTOMER,

On 6th July 2023, I had purchased for a new pair of trousers from myntra.com, thereafter within 20 days of purchase, barely 1 usage and 1 wash, the product has torn.

When I escalated this issue to Myntra, they asked me to submit proofs like images from all sides along with description as on 30th July. I did the needful subsequent to which my return claim was approved. However the Delivery executive who came to collect the product refused to take it.
Thereafter, I escalated the issue to Myntra again and they raised a return request all over again. After 2 days, Myntra arbitrarily decides to reject my return claim without any reason/expalaination given.

I contact Myntra again and the same procedure is repeated and yet again after 2 days, Myntra cancels my return request without any justification.

it has been over 15 days that I am struggling to get my product returned and just get my money back. Over the last 2 days, I have made a minimum of 15 calls to Myntra to explain my problem however they have failed miserably to attend to the same.

Today, out of sheer mental agony and deep pain, I have no choice but to approach this forum to raise my plight before the honourable body.

I am a middle class salaried woman. Every piece of garment I buy comes after months of bugetting and savings hence it is extremely painful to see expensive products being torn off barely after 1 usage and absolute lack of support from big ecommerce giants like Myntra.

I even told Myntra that due to their inability to initiate the pick up, they should just refund me my money but they refuse to do that as well.

I request you to kindly help me get justice in this fight against Myntra and take strict action against the malpractices and violation of Consumer rights as detailed under ecommerce guidelines.

Product and Order details are :
Order ID -1240321 [protected]
Product - Bliss Club Women Lightweight and breathable ankle length groove in cotton tights.

I returned 4 mimosa sarees and 1 tavas saree to Myntra on august 10.
The customer service has not credited back my money for 1 mimosa saree and 1 tavas saree.
Now they are sending messages that an agent will pick the sarees up.

I called customer service and am getting no answers
I persisted and chatted on the Myntra chats and Agent lied that return was approved
I escalated to supervisor and he did not resolve or credit back my money
Opened another ticket
I have screenshots for proof of the customer service lying.

Order ID # 1242631 [protected]
Sold by : Vivaanta Fashion - SJIT
Issue Created IN[protected]

Bought Ahika green printed kurta and palazzo sets. Size issue. Quality issue. I bought 2 sizes as different sellers have different sizes in India. So i bought 3xl and 4xl. 3xl has bad shoulder stitching and lose for me, also it is faded than 4xl. Because it is lose so there was no question of trying the 4xl size also. So i didn't try it and just looked over the package and saw difference in shade, one dark, and one way too faded. I immediately decided to return. And I placed return. The pickup happened next day. And after a few minutes I received messages for both sets, for 3xl i received that return is successful and refund will be initiated, but for 4xl the msg said refund declined due to failed quality check. I contacted customer service. They told me the product will be reshipped to me and after that I will have to raise another complaint. Okay I received the product again. A day later. And called them again. Now they tell me after two complaints n investigations, the issue hasn't been resolved and I won't get refund. That they can't help me bcz price tag is missing. Price tag was missing from the seller's side itself. I don't wear price tag and not am I a toddler that I play such games. But because of the carelessness of the seller now I'm not getting my hard earned money back for a kurta set that is of no use to me. Great.. Seller's fault and customer is having to suffer. I used to be a regular buyer of myntra. Used to be very much satisfied. Recommend to all my family, friends, relatives, colleagues...for not just the product quality but the hassle free process of shopping and returning refunding.. I trusted this platform blindly. Loved the experience very much. But I've learned the hard way how they don't value a customer's trust. I demand my refund!

I bought a myntra product. And then returned it and they refunded it in my credit. And now they have vanished my credit

Product return was not approved saying that it has been used by me, but I was out of station and didn’t use it, to check the fit I wore it for less than 5minutes, as I didn’t like it I raised a return request which they didn’t accept saying that the quality check has not approved the return

I was out of station so after coming on 1st august I opened all the parcels and tried the dresses I didn’t like the fit of 2 dresses in my order, so I raised the return for them. 1 product was returned & refunded Though I didn’t use the 2nd product my return was rejected saying quality check didn’t approve as it was used. I just wore all the products to check the fit in less than 5 minutes for each top only, I didn’t wear any bottom also, how can they say I used it without using, the tags everything is intact. They r cheating people, u should take some action on them.

My Myntra credit of around Rs. 2100 expired recently.

I had contacted the customer care some time back and asked them to transfer the amount in my bank account as I did not intend to shop in the near future but they refused. So, I agreed to use thec credit only.

But recently when I opened my app to shop, all my savings were gone. The credit had expired. I was not sent any warnings or reminders about the expiration dates.

Request to give my credits back with a validity of atleast a month so I don't lose my money.

Hope to get a resolution. TIA

Please restock Nike Jumpman MVP Size 10. I have been waiting since last 3 weeks for size 10 and it's out of stock. Please restock asap on Myntra I need it urgently

Order not delivered it's 5 days over but not received any massage,

A refund of Rs. 1418/- had to be initiated on 23- July 2023 and in case of delay, it will take 7-10 days.
17 days have been passed since and I haven’t received my refund yet. Upon contacting the company multiple times, they have finally fiven me a bank reference number to deal with the bank myself.
Why am I to deal with the inconvenience caused by the company due to their negligent behaviour.

Order ID # 1241320 [protected]
Hey Myntra,
My name is Sulabh Chaudhary. I had ordered Safari trolley from your system, which is showing as canceled even after I received it. and the product is also wrong delivered. It is my request to you that please take away your fake goods and give back my money. You can see that I am your old customer.Products is also so, please check my unboxing videos.

Respected sir/mam,

I ordered Annabelle by Pantaloons
Women High-Rise Formal Trousers Order Number: 124217265633141950301 but i returned them because i don't like them Return Id[protected], Item had been picked up by myntra executive on 31/08/23 after proper check up of the item but next day i got the message that "item has been put on hold as it did not pass quality check process". This is very ingenuity because i returned the same product which i received and the same was checked by myntra executive during pick up. So, please its a request refund the amount of the product asap otherwise i will raise the issue everywhere of the ingenuity that is doing by such a big name. I am a regular customer of myntra and never expected this type of incident from myntra.

Regards
Shradha D

Please note that this company is a fraud and request you to take strict action. I ordered a green jumpsuit from them. The pick-up happened the same day. But as per their claims, I did not receive the refund to date. It has been 30 days.

Multiple executives are involved in this fraud. They opened my 100 complaints and shut it without refunding my money. They said my YES Bank account does not exist so I gave them a Standard Chartered Account. It has been 30 days that I haven't received my refund. They are not willing to give it either. Please help with my refund.

I placed an order on 30th july on myntra of inr 1447, amount deducted from my canara bank account but myntra claims that they did not receive even though my bank - bank confirms that amount has been transferred to their account withUPI/DR/[protected]/MYNTRA
/HDFC/**.[protected]@HDFCBANK/U
PI
TRAN//HDF273FA67924134D99
AF745D225B61A860/30/07/2023 . if ref no. has been generated that means amount has been transferred to myntra. but they are not accepting that amount is transferred and continuously asking me to contact my bank.. what is going on.. how can myntra cheat like this. they are not accepting due lack of will to transfer back the money. i want my money back. contact me asap :

On 23rd July, 2023 I ordered three outfits from Myntra. One of these outfits - Appulse Mandarin collar shirt was of terrible quality and I initiated an exchange. For that exchange to get completed the App made it mandatory for me to select another outfit. On 6th August, 2023 I selected a new product which is when my refund of ₹ 439.00 was settled for the new purchase. I also had to pay ₹ 148.00 extra which I paid from my Paytm wallet.

Once the order was placed, I realised that I had placed the order for the wrong colour. This is when I immediately canceled the order, being fully assured that I will get a refund of ₹148 + ₹439. But that didn't happen.

Immediately I spoke to the customer care expert at the Help Centre I was told that I will get a refund of only ₹148 and not the total amount. At no point during the cancellation process did the Myntra team notify me that if I go ahead with the cancellation I will lose my ₹439.00 Had I been informed, I would've not initiated the cancellation. This whole process makes me feel cheated and it builds distrust towards e-commerce.

I would like a refund of the whole amount - ₹148.00 + ₹439 = ₹587.00

Apart from this, I would also like the Myntra team to stop their App from functioning until they update their UI with an alert that notifies customers raising cancellation requests. If the brand is going to withhold the cancellation money from any previous purchases, the least the customer deserves is 'information' about their money. Information is a basic consumer right - to have full information and at all times. This is Myntra's responsibility.

I ordered a mast and harbour teal blue joggers from myntra. I got it delivered on 31st July 2023. When i opened my package the product was completely different. The product was a third quality track pant the brand was local just like what street vendors sell it contains a fake nike logo here and their. Colour of the product was similar slightly light in colour. Size is too small and stitching was horrible, threads coming from every end. Contacted customer care and shared every image they asked for, they arranged pickup, next day delivery person came but refused to take it saying its different product. And when i contacted customer care again they refused to arrange pickup saying package was packed with correct item and passed with quality checks. Order id - 124249387141433085601.