Myntra.com Complaints & Reviews

Hi team,

I have ordered for zaveri pearls gold-toned floral stone-studded bracelet-one size. But when my mom opened it, the package was empty.
Enclosed are the pictures of the same.
In the myntra app i couldn't find any option to raise this complaint rather than just return and exchange. However, in the faqs i found about pilferage usage but nowhere mentioned how to raise the complaint. As i'm an nri customer i'm not able to contact them over the phone. But for any queries, the team can contact in the local number provided in my myntra profile.

Regards,
Anupama.

Hi,
I am a regular buyer from myntra. I ordered a levi's top worth 1019/-. Instead of the top i received a male spykar jeans worth rupees 2499/-. I placed a return order for the exchange of the wrong product. Everytime i placed a return request no one came to pick it up and it was either rescheduled or cancelled. Return i'd : [protected]
Yesterday the picking agent called me and refused to accept from my pick up point (Office) instead asked to return it at my home address. I agreed to that even. But the picking agent refused to provide me acknowledgement slip or a message regarding pick up accepted and said he has no battery in his cell phone. Again they are not agreeing to pick up the item from my delivery point.
It's very annoying to receive such a behaviour and customer service from much reputed myntra.
Kindly do the needful
Mail id : [protected]@gmail.com

Your delivery agent had come on yesterday at my office at 9 am in the very early morning, but my office timing starts from 10 a. M and i had also told him to come after 10 a. M. However, he did not come till today and i have still not received my ordered product. I am so much dissatisfied with your services.

Pls look into my matter otherwise i will file complain in consumer court.

Delivery agent no [protected].

My mobile no [protected]

Ordered product supposed to be delivered on 19 june 2019 but not yet delivered order number[protected]-3706801. When i contacted customer service they just say to wait for 24, 48and72 hrs no response or resolution. Please help the consumers rights. Please help to regulate on ecommerce website they take the don't take care of customers even with vogo i faced this issue.. Customer service is not respecting customers

Myntra has not delivered by order ending with 90601 that was placed on 06 june 2019. It was expected to be delivered on 16 june 2019. I lodged a complaint on 18 june 2019, but they are only dragging saying to wait for 24 hours everyday.
Also they are not refunding the order money. I being a regular customer of myntra feel cheated at their behaviour and solution they give. They are also not looping me into the complain mail so that i can get the status. Kindly help from such fraud things.

Locked my myntra account without any information.there are many returns and refund.my money has been stucked but instead of providing refund myntra locked my account and every day says that i yo wait for two working days...plz help me myntra is very fraud company customer care is not giving any response .. there are huge amount stucked there .the account id is [protected]@gmail.com when i m trying to open the account .the page shows that account is locked

Dear sir/madam,
This is to inform you that i have ordered clothes from myntra.com online shopping i paid through online and they are taking longer time to deliver this is all gamblings or exchange of products from original to duplicate. There is no proper responce or problem solving from the customer care people the take 72 hours sometimes 24 hours but the problem remains unsolved. My number is [protected]. Name: l. Satyanarayana. Visakhapatnam, andhra pradesh-530016

Hi,

I purchased two products i returned one of them while returning i asked them to refund money to my bank account, they added back to myntra credits, and some amount to my bank. when we requested to add money back why they should add to myntra credits?
I would want my amount to be credited to the bank account which was returned not to myntra credits.

Return number: [protected]
Refund amount: Rs. 576.00

So disappointed with the services of Myntra.
I received the product today. It was in a basic cardboard packing. Being a makeup product, it should have been properly packed in bubble wrap so that it’s safe against being broken instead it came in a zip lock packet. The highlighter was entirely broken when I opened it and the product just spilled all over me.

One month back i ordered zivame night pant but got a body shapener instead of it, i complained to its customer care but they suggetsed me to mail the pictures now while mailing the mail is undelivered the address the provided is not accepting my mails,
secondly again i ordered a globus t shirt instead of which i got a shirt i complained again but no action taken .
thirdly i ordered under garment which is showing delivered in status but i didnt received my parcel its been 2 months i complained but no action is taken yet

Hi,
The myntra website is so fake that if customer wants to exchange or return a product within the validity date the pickup guy is not coming to door step and making a fake update stating that incomplete item. I have the complete item and i have sent the images to the company website but they are dragging and not giving resolution of proper pickup date and they are forcing me to keep the product. The registered email i'd for myntra is [protected]@gmail.com and the order i'd is[protected] 9271801 and the product is women grey beanie cap

Ordered product supposed to be delivered on 11 june 2019 but not yet delivered order number[protected]-7207901. When i contacted customer service they just say to wait for 24, 48and72 hrs no response or resolution. Please help the consumers rights. Please help to regulate on ecommerce website they take the don't take care of customers even with vogo i faced this issue.. Customer service is not respecting customers

Sir, mene bahot time complain likhani hai mere account ke related, sir isme kuch bhi galat nahi hua hai, i m sure, plz firse case study kijiye, hame order karne nahi ata hai to hamne hamate cousin ko hamari i. D. Per order karne kaha tha, jo usne kare hai, hamari family me kari members hai sadi ka mahol hai to sab ko kuch item order karni thi, to cousin ki help le kar uske phon se sirf order kiye hai, lakin ye i. D. Mere phon. Se bani hui meri i. D. Hai, to sabki sath me kaise hui hai, plz muje kuch return karni hai aur orders bhi hai, help me

On the 03th of june, i placed an order for a pair of 'louis philippe
Men coffee brown leather formal derbys' and 'bombay shaving company
Unisex charcoal face & body wash and cleanser value pack' on myntra app, the order number was[protected]-2120101. I paid using my credit card online.

After the payment was successful, i was informed that the product would be delivered by the 8th of june. I didn't receive any updates after that. On 10th of june i raised the complaint.

After that i am following up everyday but no use. They are telling wait for 24hours. Today (24th june) i called again to myntra, again same reply.

Very funny and worst thing is myntra backend team have no idea about the product tracking. And where is my product. I told them atleast cancel my product and refund the my money (3, 999 bucks). They told me that they dn't have option to cancel the product wait for 24 hours more you will get update.

Can you please do needful, cancel the product or delivery my product asap.

Thanks in advance.

Sairam t ([protected] or [protected])

I am using myntra from last many years and few days back myntra had blocked my account with out giving any reason to me. They are only saying that read our terms o[censored]se link. I talked to so many customer care executive and seniors but no one is trying to understand my things. Every one has the same answer we cann't do any thing in this regards. This is totally unprofessional from myntra. They are not giving any reason. They are not returning products. My 16000 rs has been stuck in myntra and no one is going to help me. I requested to them to arrange pick up of this order but no one is hearing my this request. Please help me this as myntra is doing such kind of cheap practices with lots of customers. Myntra is worst website and never do any kind of shopping with myntra in future. Guys please beaware of doing big amount shopping with myntra as you never know when they will block your account. There customer care executives are very unprofessional and even they don't listen your things. At the end they disconnect phone by saying thanking for calling myntra.

On 21st of June i placed an order from Myntra a mast and harbour blue chinos on 24 th of june i got a message that the order will be delivered today but i didn't received the order instead i got the message that the order was delivered. When i enquired about it on Myntra customer service they sent me a mail showing Proof of delivery (POD). The signature shown in that was not mine. Someone forged my signature and took my order. Please help me.

I am having myntra account since more than 2 years and on 4th of jan i placed order for 1 shoes pair and some shirts, after receiving the order found that some products was not fit to me and then i was trying to open my account for exchange and return and i found that my account has been locked then i have called to customer care & they were inform me that concern person will call you in 24 hrs. On 15 th june i have received email that your account has been locked and can not reactivate and can't refund or return products from this account you may read terms o[censored]se from our website clause. Really it was very much surprising to me because i was going to exchange and return my unused products due to oversize and understand my account has been suspend without any reason and now i can not return or exchange my products worth of more than rs 18000.. Please advice me what can i do now because understand account has been locked intensionally by myntra to customer can't return or replace products.
Akash gupta,
Mantra id : [protected]@gmail.com

The amount has been deducted from my account using bhim upi paytm and transferred to myntra but the order was not placed. The incident happened on 24th june, 2019. Myntra is declining that they received the amount. I want the refund of rs2411 back to my account. This was my first time experience with myntra and it turned out to be horrible. Moreover, the customer service also sucks.

On 20th jun, i had placed an order of 5.9k it was a prepaid order. The very next day my account was locked without any prior intimation. My payment is already collected by myntra, account is locked and items are still not delivered. When i called up customer care, they said since the account is locked nothing much can be done. Neither can i cancel the order nor get a refund for the items not yet delivered. Above all they are not sharing the specific reason for my account being blocked.in revert, they've sent me a mail saying that i must have breached their t&c policy. I'm a regular myntra shopper and also have select insider points, i want to the exact reason for my account getting locked, sending across a generic mail won't work.

I had ordered, acutally preordered a superstar shoes from myntra during eoss sale and the seller was health &happiness pvt ltd
And today i got it delivered
The packaging was good and inside was a geniune adidas superstar box but inside it was some cheap shoe called as pine berry shoe.
So what is wrong with this company
Do you really make profit by these cheap means??
I demand my shoes back, the one i had acutally ordered and take these cheap shoes away
Order no:[protected]-3127901
Placed on: 18 jun 2019