Myntra.com Complaints & Reviews

From 18th may 2019 i am trying to return the kotty women black jeans which i recieved on 18th may only. But the ekart logistic came after 7 days for pickup and said the bar code no. Is not matching and that the product is mismatch. I tried 20 times for return of the same product complained thrice on myntra customer care, even provided them with the bar code no. But still my pick up is not done.
I am a regualar customer at myntra but after this poor customer care support and pickup experience i will never buy at it again.

I have ordered a pinafore dress, but came a top which looks completely different which has a white floral print on it when i tried to return it, (Return number is [protected]) ekart agency is not trying to picking it up, they are saying that the product they need to return is the pinafore dress, they can only return that product, becoz for them it's showing the pinafore dress to return, they are saying that they should have to see only as 'a product' rather than pinafore dress so that they can accept it.. I have been a regular customer to myntra.. But i have lost my complete faith on it. For what intention they have sent me a different product? Really shame on myntra for not resolving the problem. Try to maintain a good relationship with the customers.. Otherwise u will lose them.

Namaste.
I ordered 3 pairs of catwalk footwear for myself prices of them being rs 628, rs. 848, rs. 943. On 12/may/2019 bearing order number[protected]-1593901
On 16/may/2019 i received the products.

None of them came with price tags.
Because the fitting is not comfortable i decided to return and immediately raised return request on the same day with in an hours time. I packed all the 3 products exactly the way i received with all the papers inside.
All the rubber bands that are used wen i received it.
On 16/may/2019, pick up person has come to pick the products up and said as there are no price tags he cannot pick up. I was surprised and he asked me to talk to customer care agent. I called them up after a couple of days to talk about this issue. A lady spoke to me and said she did all that is necessary and asked me to wait for 4 or 5 days.
I waited till the month end for them to pick the products, that is today, 31/may/2019, and called customer care to find out about this. A lady took the call and said 1 if the 3 got approval and other 2 did not because of no price tags.
It's not possible to give a product back with a price tag when one has not received the product with it.
It's not possible to give a product back with a price tag when one has not received the product with it.
I spoke to customer care agent, she said after investigation they found out that the price tags were there when they sent 2 products which is not true. To me it proves that their investigation process is not reliable. As i have witnessed that they have not come with the price tags.
Customer care supervisor spoke to me but so rudely hung up the call on face while i was being patient and polite. I lost hope there and requesting here.
I really want someone to help me in this regard.

Unable to upload pics as they exceed the size limit

Hi,

I recently placed an order for one adidas running shoe order no:[protected]-8952303 on the 13th of may 2019, which was shown shipped the very next day via indiapost: normally it takes about 5 to 7 days for orders to get delivered to my place.

Now, the tracking id that they provided was not active for many days, so naturally, out of concern, i reached out to them on many occasions at their number +[protected]Which by the way is not toll-free) and through facebook. On every occasion, i was assured that i have to wait until the estimated delivery date i. E. 28th may 2019 and that my order will be delivered on time. The day came 28th may 2019, my order was still untraceable on raising concern my complaint was lodged only on the 28th of may 2019, they extended the delivery date by another 3 days (One of their customer service executive had the audacity to teach me the meaning of 72 hours). Demand for cancellation and refund of my order was meated with a response saying that since the order was shipped it cannot be canceled.

My complaint is if myntra.com was incompetent in delivering orders on the estimated day of delivery, they should have on principle of trust issue immediate refunds to customers, yet they keep on extending delivery dates by 3 days and another 3 days, so on. This is highly unacceptable, unprofessional, not to mention unethical, management of myntra.com should be aware of this.

Thank you
Cherak f r marak

I am a working women, i have a team to manage, with all these responsibilities myntra is also expecting me to go to a service centre and sit there for hours for a new product bought from them???!!

I ordered a jbl bluetooth headset, and it din connect and the volume button has noice whenever pressed. I immediately raised within a hour of delivery to return the same, but the customer service ppl were so pathetic in their service that they asked me to wait for 24 hours to raise return request. So waited n raised the return request. And now today after three days they are asking me to go to a customer service of jbl!!!, which means i buy from you guys and then take to jbl service??

I jus need my refund! I want someone to pick the product and refund it, am not giving up until you guys pick it up and process my refund. I spoke for hours today morning, first a female spoke to me and she transferred to a guy stating he is a higher official and he rattled the same thing and just hung up!! Without intimation. Check the call recording in [protected] around 10.25 am. This guy should be fired!! How can he hang up on a customer, are we beggers??? Are we not paying our money to buy?? Or is it because am a female customer his male ego din allow him to answer me? Is this how he respond?? Just process my refund rs1739!! I don need the product

Ordered placed on 25th may 2019
Order placed mail id - [protected]@gmail.com (This is an invalid id, by mistake i logged with this)
Order no[protected]-0766403.
Jbl t110bt

I had an order with order no:[protected]-0221101 from myntra.com and the product was not of good quality so i decided to return it and when delivery boy came he said that the serial code is not matching.
As this is not my fault why should i suffer, and the product is unused, unwashed and with all the tags intact then also i am not able to return the product.
Myntra you should provide the correct serial number so that product can be returned.

If myntra can not provide enough card machines to theirs delivery employees then they should not add this option of cash/card on delivery. This simply means that regarding delivery person is having card machine with him and so we customers can pay by card on delivery. This above option doesn't mean tha "if that regarding delivery person has card machine then and only then you can pay by card on delivery." this idiotic explanation has given by mr. Suraj when i called myntra customer care to ask why the delivery person doesn't have card machine with him? Well that myntra delivery department itself are having and facing these idiotic issue with myntra so myntra's staff itself is not happy with myntra regarding same issue which i am raising now. This is all pathetic dervice a d explanation with arguments by myntra. I am complaining against this.

Being a pregnant i have to be calm and healthy but myntra gives me mental harassment. I ordered a product to gift someone at the starting of the month but the delivery delayed 20days. I used to keep following up everyday. And finally i received a not good product so i placed a return request. The request was accepted on the same day. But no action taken against it from 9 days. Everyday i keep receiving message like pickup is gonna happen on that day and evening i receive a message like it didn't happen because i rescheduled it. But no delivery person called me regarding pickup. So how can i reschedule? I am calling myntra from a week regarding this issue. They raised a complaint and maximum with in 72 hrs they sort out the issue. But i waited for 80 hrs and called for update (As they don't have concern to update me after the mentioned time). They are asking me to wait for 24hrs more. I am loosing my health and my baby's health because of this issue. I am badly want to take action on this.

I have ordered a t-shirt on 12th of may2019. It was supposed to be delivered on 17th of may 2019 and i also received a message for the same. I was not at home for few days. However when i came back and i cross checked with my family members, they didn’t receive the same. I also called customer service center but they failed to give information regarding this as 12days has already been passed. They also could not tell the receiver’s name. Now i want the item or refund for the same.
Order no.[protected]-3356401
Placed on. 12.05.2019
Amount. Rs. 461
Payment mode: netbanking
Please do the needful asap.

Recieved a wrong product, raised the complaint immediately, at starting they asked for a 72 hrs deadline, then again for 24hrs, then again for 24hrs, and when the solution arrives, we regret to inform you that your request has been declined as the product was shipped from our end post stringent quality check. Hence, we will not be able to accept return exchange and the decision stands final.
Totally worst i requested evidences from their end, but their internal policies do not permit them to do so.
If you shipped a right product, then you should not hesitate in providing proper evidence to customer as he too is providing.
Totalllly worst
a case should be registered against these fraudsters.

Hi,
I ordered a black formal shoes from myntra around 3 weeks back and the product got damaged within 3 days o[censored]sing. When i called customer care regarding this, they told me that i will get some solution in 72 hrs. I waited and called them back and since then they are telling they need 24 more hours every day. I have been calling myntra since 2 weeks now on daily basis and they are telling same thing agian n again that they need 24 more hours. This is really irritating and ridiculous from a company like myntra. They do not care about their customers and just make a fool out of them. Really fed up with the worst customer service in the world.
Thanks and regards,
Vaibhav jain

I have order one maybeline product which is come in a completely damage way.. I try to return the product however it is showing non refundable.. It seems very old product customer care complain is also submitted.. I am attaching photos of the same.. How one can use products which is completely damage or not usable. Not happy with product at all.. I want refund of the same

It's almost 2 weeks and still I haven't got my refund back I ordered 2 bags and key chain and paid online but afterwards I cancelled 2 items but ordered only 1 item (bagpack) yes my money got deducted .. I asked customers care services they told my money will be refunded by 22 may 19.. still didn't got my refund I emailed them 5-9 times but as usual silence no reply and after that my contact us was showing an internal error... don't know what game they are playing ... I warned them I will file a legal complaint against them But no refund and reply highly disappointed 😠😠

Please find records of complaints and communication with customer care, also find attachment for the same
We continued to tell your executive that the order isn't received even after
12 days of order there isn't much need of the same. But your executive wasn't ready to accept your fault. He said the order was delivered on 14th, and when we insisted whom have you delivered, you guys didn't answered and order is delivered on 27th may only. Attached are the proofs for the same. Have also got footages of society camera to prove on my statement.

My refund amount of 996/-rs (order number 110788141120001031903) till now amount is not credited.i contacted myntra customer care.and they told me refund intiated on may 7 gave me Bank Reference Number is - [protected] about the transaction but no use .bank customer service said that no such transaction happened.I called so much times but myntra team didn't respond.

Hi,

This is regarding my order which was not delivered to me but in order status showing as delivered. Kindly track my order through the registered no. [protected].

I got a call for delivery and clearly mentioned not to deliver the items since we are not at home. Please take action on this on priority. I have been regularly user of Myntra and this is the first time facing problem.

Please deliver the items or refund my money back.

Regards,
Sheena

I have placed a return request for 1 item which was supposed to get pick up by 21 st may, 2019. I also get a confirmation msg stated that the item will be picked up by 21st may morning. But nobody turned up and i got a msg in 21 st may afternoon stated that i requested for a reschedule whicj i don't and this was happening since past 10 days 21 st may - 27th may.
Please resolve this as soon as possible.
I am also attaching the...

@myntra
@_amar_n
#fraudsters
#lying
#cheater
#scams
Order no.:[protected]-0076701
Myntra delivered an empty box of premium earphones and they directly decline the claim without proper investigation, not even a single call received to take the details from me and they claim that they have investigated properly. They don't have track of their products at all. They are not accepting your fault and are not even ready to re-investigate the same. Earphones box was not sealed, that must be because you have sent that way. @_amar_n not acceptable. You are cheating us. Not even replying on twitter now.

I ordered a product "lotus herbals" from myntra and they did not deliver this on time. I complaint about this on their website immediately when i did not receive the product on mentioned dates, the website showed that they will deliver my product soon but they did not for 5 days. When i tried calling customer care service, they talked rude to me that they cannot do anything regarding this. The website is still showing the status as "not delivered" but the customer service is saying that they delivered it. They are not even ready to refund the amount.

This is for the second time im orderly n not getting the product even though i have payed online..
When i ordered earlier they said the courier ha reached udampur by mistake so we have marked it return to origin. N told me me to order it again. Now i have palced the order again but they again saying the same story..
I[censored] dont provide delivery to any pincode u shuld mention it while placing the order..
The delivery boy in jammu is so arrogant n he doesn't even respond.. He told me we cant come... Take it from our office which is a far place from where i reside... Disgusting service here in jammu