Myntra.com Complaints & Reviews

I bought some product from myntra online shopping store on 22nd of december and money was withdrawn from my account but then i cancelled it due to some personal reasons but money was not refunded back. Then i called myntra customer care, it is telling that your money is with bank and bank is telling money is with myntra. And now both are just wasting my time demanding time for investigation from more than one month.

I bought a set of 5 trunks from myntra. At first, i faced issues in delivery. Their delivery assistant postponed the delivery twice mentioning that i'm not picking the call though i never received a call from him or anyone. But finally, the product was delivered to me and i was sad that it did. The package included just one trunk. I didn't even open the package and made a call to myntra support. It took 3 days to connect with them and tell them the story but they were responding was more irritating. They said the item consisted of only one trunk. But thank god i have the screen recording of the ordered item and the receipt (I've attached here) delivered to me with the package that clearly mentions it was a set of 5. Their customer support was not helpful so i tried to contact them on twitter. They gave me a reply after 10days i've told them the matter. And it took 20 days for them to accept their mistake. I just asked them for my remaining 4 trunks to which they rejected my request. After all this time-investment and mental frustration, what i got is some more frustration.
They even edited the product's information after the delivery to cheat me. Never expected this from you myntra.

I had placed an order for a watch 2 weeks back.. Mit was stated to be delivered on 26 of jan i made a full payment as well... I did not receive any updates on that... Also, my order did not reach on time... When i called the agent she did nt even know why... N i had to cancel my order... And refund said 7-10 days... This is a very bad cx service fr a cx who shops frequently on ur website... Myntra feels like a scam n a big disappointment n i also know u ppl vl do nothing abt this complaint...

I ordered 1 tokyo talkies women red solid maxi dress and 1 nayo red printed capri jumpsuit but the colth material of both the dreses was so cheap so i made return request on the same day but now it's been more than 1week n i hvn't got my refund so far. They r not even replying any f my emails and calls. Myntra is such a cheater company. I would never ever shop with them unless they will not provide my refund so plz refer my message to myntra

I had order Myntra e-gift card on 24th December.
It was pre-paid payment and 2400 INR was debited and received by Myntra instanatly.
A valid gift card was to be received through email which should contain gift card number, PIN and expiry date.
But till date I have not received any such email from Myntra.
Ideally, Gift Card number should also be updated under "My Profile", on Myntra website. But that is also not...

From past 15 days i am making daily call regarding my cashback that i didn't got in 90 days.. But i am getting the same reply by myntra CE that your ticket is open and will get resolved in next 24 hours..time means a lot to every people.. So i don't think call again and again for same issue is a good thing...

Myntra can you please explain the meaning of highly escalated..

I am IT professional according to me highly escalated mail or ticket should be closed in 48 hours.

But for u i think it means 15 days and even you people not call or mailing us regarding the complaint id/issue...

Complaintid-IN[protected]

EscalationComplaintId-IN[protected]..

Attachment added of mail to myntra and cashback proof..

Maine ek kurti libas ki order ki thi, mujhe mail aaya ki aaj mera order aayega but nahi mujhe koi phone aaya nahi koi mail and next day mera order cancel kr diya gya. Please meri problem ko solve kariye mujhe vo order chahiye. Ager mobile no. Ka issue hai to is no. Pr contact kare ([protected]).
Add.- women hostel near pnb bank road university of allahabad, allhabad

I ordered a pair of Van Heusen boots from Myntra like a month back. And after wearing that just for two or three times, all its black coating over the heel area has faded, the leather layer is also ruining. I mean Myntra I ordered those boots only by going with the brand and expensive factor too. But, what i got in return. If this only would have happened, i would have gone for some cheap brand with way too low rates. Please resolve this. Dont just olay with the trust of your valuable customers.

Myntra has initiated refund to my bank account but it is not credited to my account. I had follow up with the bank and they tell that transaction id id wrong and myntra customer support people on call do not provide any solution for this, they tell refund has been initiated and it is the bank whom we should contact. Amount is 563.88. Transaction id is 74766518285840500354001

I bought a suit case from myntra order id[protected]-7370803 but they didn't deliver it and said lost in transit. They have not returned my money also. The bank reference number provided by them is invalid i checked that by bank.
Date of purchase is - 20/12/2018
They initiated refund (According to them on)-4/01/2019- but still i have not received the money.
My registered mail id on myntra is - [protected]@gmail.com

I returned an item to myntra, and i have refund pending of rs. 4578, its been 3 months that i am doing follow up with them and they haven't given me the refund.
As per them they have already given me the refund and have shared the reference id.

This is a fake reference id and have not received any credits in my account, i have also shared my statement with them but still they haven't given me the money.

This company is total fraud!

I have ordered magzayara women black checked shirt style top order no.[protected]-5817401 which was placed on 27dec 2018. Its shows refund processed but haven't got till date.
I have ordered another top faballey women black solid shirt style longline top order no.[protected]-8939503 which was placed on 22dec 2018. It's shows return refund processed bt still haven't shown any progress it has been 4 days of my complain kindly consider it...

Hi,

This is to your kind information that i have purchased 2 no. Brand lp t shirts. After the washing i came to understand the real brand. Though it was not the lp found as a duplication for the same.
Date of purchase jan 4 and 5 respectively
Louis philippe jeans
Now onwards had decided to stop purchase from your app. Better than purchasing from here it is good to purchase from small retail shop.

Order id : 109941116782718391201 (Paid Order) -15/1/2019
Not delivered not even attempted to deliver it.
Status: Got the refund on 23/1/2019 after complaining on consumer complaint (here).

Order id:[protected]-1918203 (Paid Order) (4 items) -19/1/2019
Today all items were out for delivery but its not delivered.

SIMPLY THESE GUYS ARE PLAYING AROUND!
IF THESE GUYS CAN'T DELIVER THE ITEMS IN BANGALORE THEN HOW THEY WILL FULFILL ORDER IN OTHER PLACES.

PLEASE HELP ME TO GET MY PRODUCTS AT EARLIEST.

I ordered 3 t-shirts and 1 jogger from myntra. I received products on 12 january.After receiving product, I raised a return request on 13 january as I din't like the products.next day the courier boy came and picked up the items and gave me receipt. But in the evening i recieved an e-mail regarding my returns that myntra declined my return request for all 4 items and din't even give me any details that why they declined the orders.because all 4 items were gently packed with all the price tags and all. So i called myntra customer care service regarding my issues but they are keep giving me deadline for my complains, today i talked to their supervisor and she gave me another deadline of 24 hours . Its been 10 days since i raised the concerns, and none of them looked promising to me about my concern.forget refund they are not even returning my products which were declined. Plz help 😢😢

As i was not satisfied with the tops i received i requested a return.The executive has received the return and i got a mail regarding that however the amount was not yet credited in my bank account. When i contacted the customer care they said that they have initiated the refund but even after 13 days i didn't get the refund even after contacting the bank. I am afraid that i have lost my money so please solve the issue regarding refund.

I regret to inform you that I have ordered AKS kurtas on 11.01.2019 for which I got a message that I am going to receive the product on 21.01.19 but that day nobody had called me (delivery agent) instead I only called him but he said he is not coming to our area.
On 22.01.19 also I got a message that I’m going to receive the product but for that also I didn’t get any call from any delivery agent but I only called him but his number was switched off( I got his number from the message which I got from Myntra) again he only cancelled the order stating that the customer had rescheduled.
On 23.01.19 I got a call from delivery agent I.e Suhas STR and his number is [protected] that time I asked him that yesterday you didn’t called me at all but why you rescheduled with out my knowledge and his immediate reply was You want the product or not? i[censored] want to complaint means complaint but I am not coming do what ever you want this is what his answer and immediately he cancelled the product.

Through this mail I am going to raise a complaint against Suhas delivery agent num:[protected]. Please take the necessary action in this regards that is not the way to speak with a customer hope you will understand what I am saying and please deliver the products ASAP.

My account has been suspended without giving any information to me and now i am unable to log into my account. My previous purchases before account suspension were successful without any issues. I don't know the reason behind my account being locked as i have no active return/refund request raised. I request myntra people to once again activate my account. Please do the needful [protected]@gmail.com

So bad site i have ever seen, myntra.com i placed an order online through credit card sbi bank but order was cancelled by them and my money was not refunded yet.. My another order was placed and through cash on delivery the product was so bad so i refused that product too refund of this product is not sent yet. So atlast you myntra people have to sent me two refunds one at my bank account and another one in myntra credit. Please it's a request to give me my money back. Mymail i'd is - [protected]@gmail.com

Myntra sent me a wrong product in between the 12 goods i ordered together. As one of the products i received was not what i ordered, i placed a return request for it to be returned/exchanged. It's been "25" days and there has been no resolution on it.

I've been harassed on the same of a barcode which i never received.

The delivery guys refuse to collect the product as well.

Is this customer service?