Myntra.com Complaints & Reviews

I have placed return for two of my orders as i felt the product was not upto the mark as shown in the website. Received a message saying it will be picked up tomorrow, at the eod of that day i received another message saying they were unable to pick up the return as if i had rescheduled it. And this happened the following day as well even after i spoke to the agent and he promised he will be coming in the afternoon. I am not able to understand why this is happening despite being a customer for a very long period.

Hi,
I had placed an order on 28/12/2018 for 1pair of Blackberry Leather Oxford shoes, having order ID[protected]-7460901. The said order was suppose to deliver on 01/01/2019.
But it got delayed till 03/01/2019. When I had raised a complaint on 03/01/2019 itself, it said that the product has been returned to sender due to non delivery of it.
How was it returned to the seller without customers' consent or without any acknowledgement to him?
If it was returned, then why wasn't the refund initiated on the very same day?
When various complaints were raised on your customer care number why they were not resolved on time? And why the customer informed about it's resolution?

Kindly try to resolve the issue or priority basis, so that the future course of action can be devised.

Regards,
Sohabran Singh Pundir
[protected]

I have ordered six set of curtains (two types(Brown & Beige Room darkening curtains of cortina) three set each)in a single order order no.[protected]-6947901 and paid an amount of Rs. 3852 on 2 Jan 19.
After receiving order I checked 1-1 sample of each curtain and came to know that brown curtain is of 5 feet length and I placed return request for all the curtains from my side assuming that all the one type of curtains are covered in one return request only.
I have returned all the curtains (12 curtains; six sets; three three sets of two types) to Myntra logistics personnel.
Next day after logging in I came to know that actually return request of one one set of each curtain was placed. As I am a regular online shopper i.e. usually I delete all the messages received due to which contact number of pick up personnel was not available with me but I made a call to myntra and informed the issue. I also had written emails at support/sales/care and got a message that I will be responded soon but till day no response. Assuming that return request is must for regularization I placed return request for all the sets one by one with a written remark that return is already picked up by myntra. The delivery person was aware that he has come for pick up of 4 curtains (2-2 curtains each) he should have not excepted the return of all the 12 curtains. Soon I find the contact number of pick up boy from one of email received (which was in my trash) and made a call to delivery boy as per him he had returned all the curtains.
Beside regular reminders myntra is not responding.

Pradeep Chugh
[protected]@yahoo.co.in
Order no.[protected]-6947901.

I have been calling for a month and half continuously and mailing as well still i am not getting refund. Worst customer service. The supervisors as well are not capable of resolving any issue. After sharing the correct bank details i have no idea whats stopping them to give my money back.

Will go to consumer court as its a mental torture for me everyday.

I had ordered a shorts and the packet inside was empty.
I requested for a blazer the colour was fully faded and the same was not my size so i requested for a return for the same with request no. In[protected]. 3) i requested for a return of the sandal bought from registered mobile no. ([protected]) in[protected].
There was a guy name abhishek visited the place to take the product back and he did not take it stating it is used. I haven't used the product & i spoke to the manager also of the person who came to collect the product the details are provided below. Abhishek - [protected]

I had ordered a roadster watch on myntra app. However, i received it in damaged condition, i tried to return/exchange it thrice but myntra gave me fake assurance. They keep asking me to share barcode which i have not received it. Every time i had to explain the issue i am facing with. Altough paying rs.1500/- i received damaged watch. I would never prefer or refer anyone to shop on myntra. Below are my order details.

Roadster men black analogue watch pn-lb-9376
Order number 109787779765562436703

I have received a wrong product as i have ordered a safari unisex navy medium trolly bag and i have got another bag of very small size, look and colour.
Qr code attached outside the package is fraud as the specification mentioned doesn't match the specification on the bag inside.

I have talked to the myntra customer support first they have told me to attach all details, after i have done that they told me to wait for 72 hours but i didn't get any response then i have talked again and they told me they can not exchange my product.

Qr:[protected]
Original product: 64.5×42.5×29 cm, navy blue, safari, size:m
Product received: 55×25×27cm, blue, safari, size: s (Not mentioned)

I have given order of crocs on 28 dec 2018. Order no[protected]-6510803. It's status is showing delivered but it is not delivered till now. I raise a complaint on 9th dec. The complaint num is in[protected]. I got an automation mail on 11 jan that order has been delivered. When i call the customer they said please wait for another 48 hours. When i called today, i got the same response that as per myntra status it is delivered and the customer care told me to wait for another 24 hours. What is going on?. Please resolve this as soon as possible.

I ordered roadster men khaki solid tailored jacket on 21 dec 2018 and its delivered on 23 dec but the product i didn't like so i return that product. My return request was processed on 24 december 2018 but yet not received my refund amount.
Return product details:
Return number: [protected]
Refund amount: rs. 1531.19
Please take some action regarding my complain and give my refund.

I had returned the item on 30-dec-2018. The item was successfully picked up. I also received an email regarding the refund to be initiated. I should have received the refund till 09-jan-2019. But i have still not received the refund yet.
I tried to contact myntra they told me that they have already initiated the refund and it is because of the bank that it has not been resolved. I also tried to contact the bank and they said that if refund have been initiated then it should have been credited to the bank account. I am in midway and i dont understand what to do.

Hello team..
I ordered one women pink slip on sneakers and one women blue solid parka jacket on 22 december 2018 from myntra online shopping app.
Order no.[protected]-7882101
I received two packets from myntra on different dates, sneaker packet on dated 01/01/2019 and other packet on dated 07/01/2019.
When i open second packet, i got a men's shirt instead of women jacket. (Bar code on packet: myn0b0000001)
Shirt details: indian terrain fashion, size-42, colour-ecra, mrp-1899, bcr no.[protected]
I contact to myntra customer care, but they deny to help me on my this concern.
So i request to you please do the needful to resolve my problem.
Thanks

Nivedita singh

I ordered two saarees from myntra and i returned them by date the product was picked up but i didn't got my refund back now it has been a lot of time its almost ten days i didn't got my refund the saarees were two individual products one was blue and the other one was red in colour i returned both the items and the person with the id card from myntra picked both the items i got a mail to submit the account details to myntra and i did so but i didn't got the amount

I placed an order for the below mentioned products on 21st december, 2018 during the eors sale. The due date for delivery was not met with though the product had reached the anna nagar despatch center on 2nd january. I had to wait for the product even after 6th (The day it was supposed to be delivered by) and i received no updates on it. Only after i filed a complaint i received a call saying the product will be delivered at the earliest. And yesterday, 13th january, 2019 when i checked the status it says the product is lost. Its time the time and efforts of a customer that went to the dogs. I have ordered repeated products from myntra and never have a seen them in such a bad light. But this is pointless. You make somebody wait all the while for nothing at all.

I have order wrong shirt 21 december. Now time delevry will not at my home form mayntra. Or with out my permission cancelld my order. I have to rti against myntra & closed myntra webside & app right now. I have regular call in customer care. They will be speak your oder will be dispatched in 24 hour. I have call regular call in week but i have not result.

I placed the order on jan 1st and delivery date was 12 jan no status of the delivery... Am very disappointed with mytra, i need gift for some other... For function... Am demanding for myntra to delivery the product free... I got many messages from my myntra that we are unable to delivery the product... Which this people are waited my time... On calling this stupid agents...

I have ordered 2 products one is mongo bag and another one is okane blazer but i received only mango bag thre is no blazer inside the packet on 1 st of jan 2019 i rcvd the parcel after that i called to myntra and then thy told me to wait for 24-48 hrs now its 12 jan and i did not get any upadte thy guys making fool of me and give me false updates.. From last 11 days m listng only copy paste statements that wait for 24-48 hrs...

I have ordered 5 items and i received 4 out of 5.. 5th one is scheduled for delivery on jan 5th 2019, but they failed to deliver. And i raised a incident in mantra (In[protected]) time period is 3days. Myntra have to provide the answer or reply from them and its been 6days. When calling to customer care support they are keep on saying 24hr.

I got a call from delivery agent that he gonna deliver my order with in 2 hrs but after 5 to 6 hrs also he didn't reach me. I tried calling him but his two numbers were out of coverage and switched off, then i googled another number and called him then his office staff answered the call and said he was out for his bussiness work. Then again he called me back and asked from where did i get that number i said from google and i also said ur two numbers were switched off the he replied "my phone my wish". That's not the correct answer i think. He doesn't even know how to behave with customer and very bad attitude and even at 7:30 pm he didn't deliver my order and he also said he doesn't accept card. Very bad attitude, myntra should also concentrate on delivery agents behavior and should add a option to review the product and the delivery agents attitude because, many of them are doing this as their part-time job and delivering the products when they are free. As a result the customer have to wait for his call by stopping his works, main point is he should deliver the product with in half an hour from the time he call us for our availability.

It is to inform you that i ordered rayban sunglasses which was delivered to me on 02/01/2019. As i was out of town that time so someone else received this product on my behalf. I came on 10/01/2019 when i saw the product it was not the same which i ordered and also looks duplicate. So as u have the information that i paid a lot on this product so i can’t compromise.
I also spoke with your customer care they told me that we can change this only in 7 days as per their policy but i told u earlier that product looks like fake and also not the same which i ordered for. Also it’s not too late.
So it is requested to change this on urgent basis. I[censored] can’t then give me a reply as soon as possible so i can go for any legal process and for that i need your reply in writing. So it is requested to give reply soon.
I attached two pictures 1. The product which i received
2. The product which i ordered for
So it will also easy for you to compare
Thanking you

As every year i had done lots of shopping worth rupees 40k in this year-end sale.. Out of which i had to return 5 items witohout any choices left and gave the bank details for the refund... Since a week i'm waiting for the refund and when i call the customer care provider the bank details whic i've given s incorrect so i reshared the new bank details one more time but the same reason they are giving me again...