Myntra.com Complaints & Reviews

Hello Sir/Madam

Through Myntra online shopping Mobile App, I had ordered footwear on 14th Feb 2017 from "Mast & Harbour" company and price is 1104.59 which was delivered to my office address on 15th Feb 2017. I logged return request with the defective product reason yesterday on 20th Feb 2017 as I was on official leave for 3 days. I got product where the base sole is defective.
Myntra executive asked me to send a mail with defective product image. Myntra executive had also confirmed that defect. I requested to retuen my money as I don't want such defective product. After several mails and waiting process now they have denied to return my money withour giving any reason which is a kind of cheating with customer trust and a kind of Mental harassment.

Please do the needful as soon as possible.

Thanks
Priya
+91 [protected]

I had order 3 products from myntra on 21st Feb of a total amount of 1560.76 which I made a payment through debit card. The order was shown as successful but I did not receive a confirmation from myntra. The next day when I checked to see if the product has been dispatched, I checked in to 'my orders' then I could not find any such orders. Then I called the customer care and they confirmed that one of the product was out of stock so the order was cancelled. But I was not even informed about that, I had to find it out by myself that there was no such orders. Then the customer care confirmed me that the amount will be refunded within a maximum of 7days. But it's already 7 days now and they are still saying it will take time.

I received a wrong product from myntra which I did not even order.
Next day, I return it in hope to get faster refund.
Its been more than a month that I have been contacting their customer support every week to get follow ups just to receive the response -"Our team is still investigating, We appreciate your patience."
They have shown a very perfect example of bad customer support during this time.
I wonder how much time do they need for addressing this issue.
They even don't venture care to even reply through so called faster mode of costumer support -twitter.

I am taking help of this site second time, the former case was also related with one e commerce site that showed even more disgusting support.

I had placed an order for :
http://www.myntra.com/dresses/deal-jeans/deal-jeans-women-blue-lace-fit--flare-d...⇄
the website mentioned that i would get it by 22-02-17 Wednesday.
today is 24-02-17 Friday and yet i have not received the product.
I was planning to utilize the product on 23-02-17 but was unable to because it is not delivered yet. Further more it is not yet taken out for delivery from its shipping address that is Bangalore.

Order no.-
[protected]-5444201
Exchange no.[protected]-4956901
Exchange no.[protected]-8657303
I am done with myntra.
I placed an exchange order for a roadster necklace for 2nd time after receiving the wrong product during the 1st time exchange and i am repeatedly being send the wrong product twice.
This is how myntra treats its customers?? No priority to its customers at all??
I wont return it and keep on exchanging till i get the right product.
The pics attached & what is shown on website of myntra are clearly 2 different products.
Am lodging a complain on the same on this consumer forum with the pics attached.
I hope after that my problem will be solved.

Thankyou for treating the customers like this.

Hi
I placed my order (Order no:[protected]-7342601) on myntra. I was suppose to get my product by 18th feb. Now every day i call custome care, they say it will be delivered by today... Or tomorrow. The product was not delivered till today. Now they are not cancelling my order as well. All the three customer care representative (Shagir ahmed, praveen c and shruti) gave me assurance it will be delivered, but when? I want to cancel my order, but they say it can't be cancelled now. Its frustrating. Myntra was good after acquisition by flipkart it seems they can't handle the way they use to earlier. The day will come for sure nobdy gonna use them. I have lost my hope.

[protected] Forwarded message[protected]
From: Nupur Chandhok
Date: Mon, Feb 20, 2017 at 11:25 AM
Subject: Regarding Order Id:[protected]-8108301
To: [protected]@myntra.com, [protected]@myntra.com

Hi Mr. CEO,

Please check the subjected order id which was placed on 10th Feb 2017
and delivered to me on 13th Feb 2017. I was totally shocked when I
checked the product because it is not the product which I had ordered.
Instead of receiving Addidas shoes, I received some kind o[censored]sed
BATHROOM Slipper without tag and the outer box is not also the brand
box it is the myntra box which was alos tapped all around. I
registered the complaint on the same day with this complaint number
[protected] and provided the time of 3 w.days for the resolution.
The complaint was registered by Mr. Lucas at you contact center, But
after all this no resolution provided to me till yet only bogus and
fake commitments are provided. It was my first order which I placed to
gift my brother on his birthday but you guys all spoiled it. Kindly
look into the matter and refund my amount because for now I have no
faith on your company now.

Note: Preferred communication mode will be e-mail only. Calls will be
entertained after 7:00 PM only.

Thank you

Warm Regards
Noopur Chandhok

I tired place one order from myntra.com on 2/21/2017 and payment got deducted, but due to some issue order not placed. I replace the order and again amount got deducted. So amount got deducted 2 times, but i have placed one order. Can myntra refund my unplaced order amount back to my account. Mode of payment was net banking.

Order number :103953835714677980601

I have ordered a product on 7th feb, 2017 it has to be deliver by 14tb feb, they delayed it upto 16th feb, again they failed to deliver by the margin of 16th and again they gave a expected delivery date by 18th, they failed the date again, later they estimated it by 21st feb now thats also delayed now again they asked for more 2 business days they're just excusing the dates day by day but my product has no tracking updates or nothing, I am really worried about the money I paid and is it going fraud?

Sir/ Mam
I want to return my product bcoz of size problem .but your costumer care no. is not connect so. kindly help me to return my produt. the size is big as compare to my body so kindly request you take some action to resolve my problem and when i placed order that time its confirmed bt yet now in bag there is no order is seen so how can return my product.

Women black dial analogue fastrack watch which was returned back to myntra on 31st jan i have still not received my refund even after making several calls to myntra. they claim of not receiving the warranty card. its almost a month without receiving the amount and any proper update. what will i do with a warranty card when i do not have the product with me.

I m doing online shoping with myntra make payment through net banking at the last processing transaction is failed and amount debited from account or order not successful, after 10 min i registred complain to myntra regarding unsuccessful transaction and also my bank, within a two days my bank confirmed me with proof yr transaction is successful bank sent money to myntra but myntra not accept this, finally myntra accepted they having amount it is not reflected in their account finally they are refund money to my account with confirmation mail to me, till date we have not received any amount in my account from myntra.one month is over myntra not giving my money.
Transaction date 18.01.2017
amount 8574.08/-
Myntra confirmation date 07.02.2017
complain no of myntra[protected].02.2017
again complain of myntra[protected].02.2017
nirmala kushwah
mob [protected]

Order no.[protected]-9358801
Out of two products one product is delivered but the other product i.e. OSAIZ black shoulder bag is still not delivered to me and is taking way too long time.
The estimated delivery date was 16 feb and again was delayed to 18 feb then again i was told to wait till 20 feb but the order tracking shows its in New Delhi and its showing the same place since 6 feb i.e the day i placed my order.br...

Hi team,
This is with regards to gift card from myntra. I had bought a gift card for 1300/- and provided a invalid mail id of the recepient when raised a issue customer care guys are telling me that gift card is deleverd and cannot be resent or return my amount. They are not even ready to share the gift card details with the person who has got it. Please help me resolve this is asap.

I had returned one top from all about you on 21st Jan. I never received any refund even after chasing myntra customer service for a month. I've spoken to so many people including there supervisor. They have given false promises of working on my complaint. I've waited a long time but because of their mistake I'm not getting my refund. I have been a loyal shopper with myntra but I think I need to find some other site to buy from now.

I have received this order ( Order No.:[protected]-9499103 ) on Delivered on Monday, December 12, 2016 And I have placed exchange order ( Order No.:[protected]-8652103 ) later on till one month i was waiting to exchange my T-shirts with Tracking number
Courier Name:Myntra Logistics
Tracking No.:ML[protected]

Now i get message from mantra they cancelled my order.

I thing myntra customer care is very lazy and careless, they only have one cellphone number i tried many times but i didnt get any answer from them.
I want refund my amount i will never order anything from myntra.

Greetings,

I have contacted your customer care representative for the same reason and they said the products will be delivered. This is purely inefficiency of your logistic partner, they have been arrogant and does not care about the customers. Anyway this will be the last order with myntra and going forward please select a better logistic partner

Kind regards

Sunil

Hi
I have placed order of 6 items on 8 feb 2017 from which i have not received 3 products for which i have got a call confirmation that the product is delivered
I have even called the customer care three times and they have assured me to provide the details within 48 hours by the same day evening one of tge myntra delivery boy called to confirm that the product is delivered again but i have still not received the products

I want the Myntra management to return my money back and check where is the miss

Order id :[protected]-3750201

Product not received
Product ids:934904, 934906, 1674136

I have received a defective product (shirt) and I placed a return request. The person who came to take return did not take it back. Then I contacted Myntra customer care and they said the item will be returned. I got an e-mail confirmation that the item will be returned. Then the Myntra person called me and said he did not get message to collect faulty item and he did not come to pick up the item. Later I got an e-mail from Myntra saying the return is cancelled. This took more than one month and I am still holding the defective item. The response from Myntra was disgusting.

The Myntra return Number is: 21180409

I have ordered two item
Shoetopia Women Black Ballerinas
Size: 40 / Qty: 1
Code: 900539
and
Shoetopia Women Teal Blue Ballerinas
Size: 37 / Qty: 1
Code: 922301 vide Courier Name:Myntra Logistics
Tracking No.:ML[protected]
on 29 Jan 2017 and same day i made a return request for both the items but i have received amount only Rs 349.00 but total amount was 698 .00. So my still amount is still awaited necessary action may be initiated for my amount rs 349.00.
Thanking you
SAKSHI CHAUDHARY