Myntra.com Complaints & Reviews

I had certain amount of money in my Myntra account for returning an order earlier in the form of Cashback. I ordered 2 new items and Myntra divided the payment of the items and I was to pay the balance on the delivery of the individual items. Of my 2 items from my Order no. 16552887 dated 21 June 2014, I took delivery of one item and contacted the customer care for cancellation of the second. As they were being shipped seperately, I got the delivery of one item early. The tele-executive informed me that since the second item has been shipped it cannot be cancelled and he will try to do so and it should reflect on my order statement OR as directed by him, I should just refuse the delivery just in case it reaches my doorstep. He asked me the reason for the cancellation and I told him that I would like to order another item. I got an sms that my order is ready for delivery on the 22nd June and I promptly called the delivery executive informing him that I had called up the customer care and cancelled my order so as to save him the trouble of coming all the way to my house unnecessarily and also thinking that the refund will be credited to my account faster and I would eventually order the item I wanted to. Since 22nd June I have been in contact with Myntra through emails and with every subsequent Customer Support Executive that replies to me, I have been assured that the refund will be credited to my Myntra account from 48 hours to 2 working days. The latest reply from them is 5 working days. Amazing. As per my Myntra account the item has been REFUSED-ORDER CANCELLATION on the 22nd, RETURNED TO ORIGIN-CUSTOMER CARE CENTER on 22nd and ARRIVED AT DELIVERY CENTER-WARE HOUSE DELHI GURGAON on the 25th. Why Myntra is taking so long for the refund is beyond my understanding specially since the item has been in their custody ever since it was ordered. If I had taken delivery and returned it later, then they would have inspected the item and then proceeded with the refund, which is not so in my case. If it is misplaced then it their logistics department thats to be blamed. Why burden the customer for their fault. The 2 items I ordered were supposed to be gifted to someone and now I just have 1 item. I thought Myntra would credit the refund to my account in the form of Cashback and I would be able to use it for ordering the item I wanted but its been a tedious affair dealing with them. Totally disappointed. I do shop from other online sites but never have my requests and concerns been deflected by issuing apologies and just buying time like in the case of Myntra. From what I can infer from the replies I have been getting from them is that they don't even go through the customer's concern mention in their emails and have a standard answer of being apologetic and just telling them that the issue has been escalated and referred to the concerned department and just buy time, not realising the aggravation they inflict on the customer. Been a regular customer for quite some time and I am asking them to leave grievances of other customers and handle mine but this is a bit too much. Rakesh

Hi, I called up on 21 for returning my shoes as it was small in size... Since then I spoke to lovely a, prashant ans so many and all said we have register the complaint for picking the product... But today I got to know the complaint is not registered only. Don't know if this is the way employees do their job. Nishi.

Hello, I am Rohit and i have ordered product from myntra.com on [22nd June 2014] 11 days before but still its not get delivered to me . So that i complaint to customer care but they are not giving me proper reason for late delivery . So i request to everyone do not use these service .even if i didnt get this order today itself, Never buy products from Myntra. My order no is :[protected].

I have called Myntra 4-6 times in last 3/4 days and after waiting for 5-10 minutes my call was not answered by any of their "so called champions"( cc executives). Today they picked up and when I began saying my first line of this- non picking up or long waiting problem the "executive" put-up/cut the phone saying, "hello!...hello!...hello?...hello!" just right after call pick-up.Like he didn't want to listen or waste his time on these things.

I have returned a product with return ID 1687048 for my order no. 16220538. I sent the shipment through speed post of india postal service, and tracking number is EM[protected]IN. The india postal service website indicates that the product was delivered on 27 Jun 14, but the myntra website shows that they have not recived the shipment till date. I tried calling and emailing the customer care several but every time they say that they have not recieved the product.

Hi, My name is Rashmi. I have been receiving unsolicited messages/calls from Myntra. Some person by name "Divya S" keeps ordering some goods, for which I keep receiving messages/calls from myntra regarding the goods delivery. This is happening form past 2 months... and each time I have been raising complaints to both delivery person as well as the customer care to take care of this issue. It has been very annoying for me. Today again I received new message regarding some goods purchased by Divya S. Order Id is : "16911766" and Shipment Id is : "30604437". Please take care of this issue by informing Divya S to provide her contact number instead of giving some other persons contact numbers. I hope this issue will be taken care after this written complaint, because even after oral complaint to the customer care on June 13th I have been receiving these unsolicited calls/messages. Regards, Rashmi

Had bought slippers from Myntra.com but did not fit therefore filed for a return request on the 16th June 2014, was sent a sms saying that the slippers will be picked by the Myntra executive by 19th June 2014. The slippers were not picked on the assigned date and even after calling up Myntra 2 times thereafter, the slippers are still not picked by the Myntra pickup man.

I had ordered an Adidas Wallet on 14th june. Consignment reached my hometown on 16th june.Shipment was dealt by myntra logistics team. They haven't contacted me till today regarding address or any details. But today I could see that the order has been cancelled and returned to their warehouse. I never had such an experience from any of the online retailers before. I pity Myntra for having such a poor logistics team.

I have returned the product belt but for that I have not got any amount in my account, but the coupon is there for 95rs off on 254rs but that is not redeemable with some other coupon, I.E. Shipping is free above 700 but when I use that coupon with other, only one coupon is used. But when I use the given coupon for amount 254, then it is asking for delivery charges of rs100. This is just harassment to me. Now I have purchased the product, the amount has been given to you and now you are making the fool of customers

I had purchased Nike Men Polo T-shirt L size the product hasn't been upto mark & as per return policy i had requested for a return. The complaint for return was been told on 17th June 2014, when enquired the product should have been picked up by 20th June 2014 by mantra officials, the same has been reflected on there website as well. Post which another complaint was been shared on 23rd June 2014, the complaint was forward to senior officials the complaint number given was[protected] & i was been assured that product would be picked up in two days, today 25th June 2014 i again call up the offical, the assurance was given again of 2 days. Myntra has to answer some serious question as to the when will my order been picked up finally?? this is highly un-professional attitude displayed & i need immediate results on the same ORDER NO. : 16319052 My return number is RETURN NO: 1672163 Regards Ashish Chablani

Worst Customer Service & Delivery Service EVER!!! Highly disappointed with Myntra services. These guys need 10+++++ days for items to be delivered FROM your Gurgaon warehouse TO Gurgaon???!!! I had placed an order (ORDER NO.[protected] of 10 items on 16th June 2014. These items were packed and shipped on 17th June 2014 from Gurgaon, to be delivered in Gurgaon itself...and guess where the consignment reaches...DELHI???!!! and that too on 19th June 2014????...which, I suppose, is laying eggs there ever since then as it has not been delivered to Gurgaon yet, even when we are sitting on 25th of June today...and I am constantly receiving a message, from past 3 days, saying that we are sorry but your shipment is delayed to the next date...Suckers!! Upon inquiring with their customer care escalation desk members, what I get is a stupid attempt of defending the fact that because it is a centralized courier service, hence all the shipments packed from Gurgaon reaches Delhi first even if the delivery is supposed to be made in Gurgaon. BERSERK!!! Which company could be stupid enough to transit a parcel 100 Kms (to & fro Delhi from Gurgaon) when it is supposed to transit a maximum of 7 Kms within Gurgaon itself...the place of packaging & origin of shipment??? but still if this is explainable, then what makes the delivery to stretch beyond 10 days??? As a resolution, what I get from the escalation desk is a promise that the shipment would be delivered the very next day, whenever I speak to them. Which always turns out to be a fake & hoax commitment. Highly disgraceful and shameful!!! And when I ask them why the commitment is not being fulfilled, the answer is that "We have done what we can - sent a mail to the logistics team & partner for looking into the problem...that's it"...saying this the escalation desk members withdraw their hands as if it is not their fault & they can't do anything else. I have gone through unwanted mental irritation and trauma just because of Myntra's service. A SHIPMENT NOT BEING DELIVERED TO GURGAON, ORIGINATING FROM GURGAON, WITHIN EVEN 10 DAYS!!! Horribly BAD experience!! And then you call yourselves the biggest & the best shopping portal with excellent customer service experience???!!! ! And after all of this, there is not even an ounce of regret or eagerness in the voice/behavior of the escalation desk members, to get things settled and let the customer walk away as a happy one. I have ended spending too much of time, money & efforts on calling and following up with you guys, but to no respite and all in vain!!! I have consistently told them that I need the delivery by 25th at least, because I am leaving town on 25th and need the products to be taken to my travel destination as a gift for my sister...but have got no support whatsoever. WILL NOT RECOMMEND MYNTRA TO ANYBODY EVER!!!

Dear Team, I was offered a FAKE Adidas product (Order No.:[protected] when I ordered from Myntra, in which the material started coming out in the first half an hour of the usage. There is no doubt at all that it is a fake product, whose multiple images I have provided to your concerned department. It has been about a week and you have not even acknowledged the fact of a FAKE below quality product being supplied to me. [Incident:[protected]] Is this your response to your customers, where you first fool them by selling fake products at a high discount and then refuse to accept them. Truly speaking, this is unexpected from a brand of stature of Myntra. I would highly appreciate if you could look into the matter and stop providing me standard response that “our concerned team is looking into the matter”. If this is the case I would request you to kindly put me in touch with someone in your “concerned team”. A frustrated customer, Girish

I had ordered a puma shoe[protected]D) The size of the shoe is not comfortable and i wish to change it for UK 11 Even The Laces are pale in color instead of White. My order no. is 16521255.invoice no. : VEC_INV_16521255. The Phone no. given to contact is not responding.please change my product at the earliest.

Dear Myntra Team, I have ordered some stuff for my wife few days back.The purpose was to gift on her birthday, but you guys delayed it and moreover when i called customer care they revert very politely that it will reach you by 26th June whereas it was supposed to be delivered by 17th June.Iam very much upset with this.regards Roshan Mobile Nos [protected] and email id is [protected]@rediffmail.com

from Myntra.com website, i had ordered 1 year old girl shirt with hood, its MRP was Rs. 599. i received girl's legging and MRP printed is Rs.249. i felt i have been cheated. i have called many times but customer care is not replying properly. i had asked for return the product as they didn't send me, what i ordered . the courier man arrived at our home and he refused to collect the girl's legging, he answered to me that due to technical problem he can pick up only girl's shirt with whose MRP is 599. I have sent already photo of what they delivered to me and done all procedure. if anyone got lot of extra time to do all these work and ready to be cheated then only buy from Myntra.com but still they will deliver something else of less than half price and what you ordered, you will not get it. don't know how can i get back the money from this cheaters.

I have purchase a skirt from Myntra.com ..I have a sizing problem ..and i have applied it online for returning the product..I got a mail saying that they will pick up the product by 17th June 2014...till now i didn't received any mail and call from them...My return ID is 1657843...so kindly help me to know about it...

Ive've been using myntra for a long time now...but it is the first time that an item has been delivered in such a bad condition. The price tags were attached with safety-pins and the T-shirt was having stains of black colour all over it. When returned it was refused stating that it did not had price tags. I contacted customer service twice AND THEY SAID THAT "Sorry sir it cannot be returned as it does nt have any price tag"...now i"ve returned the item to the returning agent with price tags and the product was not even wore by me once!!i was not expecting such an issue from myntra as i"ve trusted dis site for quite a long time and it was first time such inconvinience has occured...:(...

I have ordered for an Peter England t shirt (order no[protected]. i have a sizing issue and i have returned (return id:1347390)it but it was rejected once since i forgot to keep tags i have resend it by keeping tags once again it is been rejected.When i contact myntra they told product have not reached there in courier service it is signed.I have wasted my lots my as for courier service and travel

Hi,

I placed the order in Myntra.com order ID 16306627. Though the items are not delevered, the status shows it is delievered. I dont know who delieverd it and whom it is delievered. The status shows it has been delivered using the below Myntra logistics.

1. COURIER : MYNTRA.COM LOGISTICS TRACKING NO. : ML[protected]
2. COURIER : MYNTRA.COM LOGISTICS TRACKING NO. : ML[protected]

Regards,
Abdun

Dear Myntra, I have ordered RDSTTOPS01890 - Roadster Women Grey Melange Top (AA-RD- T-0) and order ID is 16067423 on 4th June'14 and on 5th June'14 evening received order at my office. I have trust on your delivery that's why I didn't check the product in office. When in night opened my order then I saw that It was a XL size kart of "W" (attached the kart pics). It was pathetic that I received wrong product. When I called the customer care then they are saying that send the Kurta's pic. Even I have sent you the pics of that Kart. Bar Code of that packet[protected] Really pathetic service and fed up from you guys. You don't have sense that how to deal with customer. Now I am requesting you, please change this product ASAP. Regards, Bhawna [protected]