Myntra.com Complaints & Reviews

On 24th April, 2022, I tried placing an order amounting Rs.4074 with Myntra.
The money got deducted from my account, but the order was not confirmed.
It's been 4 days, I haven't received any refund yet.

I ordered a pair of coffee mug and recieved it on 25th April at 1.30 pm . As I opened it, one of the mug's handle was broken. I have not even removed the packaging of the other mug. I want it to be exchanged or else a refund be made as soon as possible.

Dear Sir/ Madam,

Hi! I ordered polo neck maroon coloured Louis Phillipe T-shirt on 24th, Order ID[protected]-8431801. The Tshirt was deivered to me on 25th evening. I opened the packet and saw that there was defect on the Tshirt, it had stain (photo of the Tshirt is attached for reference). Also, there was no tag attached to the Tshirt. I initiated the return request immediately and packed the Tshirt in the same plastic in which it was delivered. The very next day viz.26th Afternoon this Tshirt was picked up by Myntra agent. From 26th Apr - 27th Apr, the status of this return was reflecting on hold due to quality check issue and no tag availability. Firstly, there was no tag attached to the Tshirt and I initiated the return request immediately as soon as I saw a defect and no tag available on it and the same was picked up the very next day by the Myntra Agent and Hence there is no probability of the product being used. I wrote this as a concern to Myntra through Myntra app via help centre. I also tried getting in touch with the customer care no. but the IVR did not give an option to connect to an executive.
Today my query/concern was resolved with a resolution stating that my return is rejected due to quality check failed.

This is complete irresponsible behaviour and poor service delivery by Myntra.
Myntra being the largest online marketplace is doing fraud by supporting and onboarding fraud vendors who sells fake/cheap/defective quality product without displaying brand tags making it unsure whether its a brand or a local stuff. This is a smart way of delivering defective product without the tag so that the customer cannot return the order.

I am a regular buyer of Myntra and have ordered multiple stuffs in past few days (my order/transaction history is available for reference). I request Myntra to kindly complete the return formality and refund me my money back as this is causing me financial losses and mental harrassment. I would also want Myntra executive to call myself and settle my issue at [protected]. Failure of the same would make me post negative reviews on social media platforms, Myntra webpage, customer review wall and National consumer forum. Expecting resolution of the same at the earliest.

Thanks & Regards,
Adnan Sayed

I have ordered 3 roadster shirts and returned the same. I have entered my bank details for refund but mistakenly a digit has been mentioned wrongly. Now Myntra CCE is only providing the reference number instead of repeatedly informing that Bank ac number has been mistakenly provided wrong.

They are not transfering the call to seniors and only confirming that they can't help me in this matter.

I have ordered online Skechers shoes (Men Black Go Run Mojo 2.0 - Lucite Running Shoes Size: 11) on 17/04/2022. Received on 18/04/2022. The size and product was not good quality so return requested on 18/04/2022 and accepted on 19/04/2022. The product picked up after checking the tags and quality on 20/04/2022. Return request has been declined on 20/04/2022. The App shows item reshipped on 21.04.2022 but still the product is not delivered to me. All communications received on email. Company says product is delivered but not received or such communication received on email. Myntra is requested to either return the amount of Rs 2899/- paid to you or the product

I ordered a product and then the product didn't fit on me it too small and the quality is not as expected when I try to return it the pickup man says that it is used but is in brand new condition and well packed it says that the fabric of inner part of pocket is not good but I gave them as i received I told them that's not my problem I also didn't get proper answer from customer care executives Myntra is a scam i didn't prefer anyone to buy anything from it please solve my request as soon as possible

Exchange is stopped saying that my product is deffective. But the product is too small in size(size 30) and that's why I have ordered 2 size bigger(size 34). Prize tag is intect. I was not at home when the Myntra person came. So i want to know why they are not exchanging my product. Trying to call Myntra customer care since 21st April. They do not call back. It is pathetic.

I reached Myntra and created a case id no
IN[protected]on 27th March. i have also created IN[protected], IN[protected] for the same issue.
during my my 7th-8th email in next 15-25 days.
I was processing an order where a transaction failed on your website but my ICICI account was debited with Rs 15134 on march 14th.

I reached ICICI and Myntra through chat and they said to wait 7-10 business days.
After 7-10 business days when I reached ICICI they said Myntra had not given the funds back yet so they asked to reach Myntra again.
When I reached Myntra through chat on 27th this issue was raised for what I was told someone will get back to me on 30th march.
on 30th march the issue was closed by Myntra without providing a solution to me.
On 31st march when I reached Myntra chat support team they said they escalated it so wait 3 more days. and again 3 more days on april 4th and 6th.

that kept going till my last email on april 7th which I never received any response of.

ICICI told me if myntra did not receive the funds then they need to provide me a confirmation of the same with all details through email. then only my bank can process further.

I kept asking Myntra to just send me an email which my bank asked but they never emailed me.
all myntra did was kept closing my cases and sending me chat copy paste over my email responses which only said it was closed.

Now as I am in US I gave on them as they are not responding except going in circles. I am hoping i can be heard here at this platform and this is not acceptable consumer service not to even send an email saying this transaction funds we never received by us so I can dispute with my bank to move further.

Thanks

prerna sharma
email: [protected]@gmail.com
phone no: +[protected]

I order a t shirt from myntra, but i got wrong size one so i returned the item on 22 April, but no one is coming for pick up the item, every day i got message from myntra today out for pick up, but no one is calling Or coming to pick up it is really dissapointed, yesterday i called the delivery boy he tell me he came yesterday but no one is coming and today i call him he is not attending the call why you are this much of irresponsible

I placed an order for a t-shirt on myntra, I made payment with debit card. the amount had been debited from my account on the name of myntra but my order was not placed, while the customer care of Myntra sucks and they have no representatives to help and just virtual assistance which is futile.
I even mailed them but no response, while I again placed order this time in cod mode and it got placed. Myntra has no complaint resolution policy which is disappointing.
Thanks

Modo rapido white as maroon floral printed kurta size XS and S is out of stock for 2-3 months, which is not restocked till now in Myntra app

I ordered something yesterday and always pay cod but its not working right now kindly chevk and fix this problem ASAP.

I ordered one top from Myntra, and as I did not liked the material when I received it I scheduled a return. My product was picked up and then the return was not accepted I was told that the top looked old and used.
I did not even use the top I checked the material and scheduled the return, I gave back the package as I received it with the tags, poly packaging as well as the main packaging.
They sent it back in a small poly bag which was not even sealed and the top was wrinkled..
I reached out to them multiple times and I did not get any resolution, the executives were even difficult to talk to and reluctant to even answer my queries.

Order Id[protected]-7055201
Item name - HEUSTOPS[protected] her by invictus Rust Brown Smart Casual Top, Size: L

I ordered Woodland shoes 11 days over but product not delivered
order on ID[protected]-1837703
Woodland Men Olive Green Solid Mid-Top Leather Shoes.
Every time they write "product will be delivered today"
after that 'product delivered failed'
What would I do?

Levis Casual shirt from Myntra was delivered to me on 13th Feb 2022. I created return request on the same day due to size and quality issue. Next i got call from delivery executive and he asked for bribe(500rs) to pick the product. I declined to give bribe and complaint to Myntra. After complain there were around 30 returns (all declined without calling me) and 15-20 complains (all resolved without informing me) registered but there were no positive response from there side.
Myntra waisted my lot of time and money for this product.
Order ID # 1196370 [protected]
Customer Number: [protected]

I had purchased a top (Order ID # 1201888 [protected]) from myntra some days back and they sent it in a totally different color and design. I placed an exchange request for it. The delivery guy came on 24th APR 2022 and refused to take the product saying this is a different product and he doesn't have some approval mail to collect this from myntra. I told him I had requested exchange as wrong product was delivered to me so why any more approval is required. He put my order status ON HOLD and reason as did not pass quality check and that the tags on the product are missing . I have all the tags with original packaging and bills still this wrong status is updated and now i'm unable to contact customer service for this and neither able to cancel the order . Please help me get either the right product or the refund for this.

After filing complaint on consumer forum till the date i havnt received the solution it been 4 days...i think this is also not the effective platform to file compaint.

-Nisha

I ordered nike man black shoes from myntra but i received product without price tag and when I returned them then they rejected the return request by giving price tag missing excuse. They are doing cheat to a customer and mentally harass to me.

Today I received Levis jeans which I ordered on myntra. It was fake Levis jeans, I was eagerly waiting for jeans but I had not accepted that I could receive fake Levis jeans as myntra guarantees for the original product....

I am using myntra from past few years and never got a problem in returning but this time myntra is saying return pickup is not available at your pincode. Although exchange is possible, why this inconvenience to customer. I am a good regular customer but due to this poor service experience, i think i have to find a substitute of myntra.
Order no.[protected]-6513101