Myntra.com Complaints & Reviews

I had ordered a pair of high heels from BATA, which was delivered on February 22, 2022. I always wear a size 6, which ordered here as well. I found that the size was too large (which made me suspect mislabeling). I attempted to return it. Now, I had only worn it to check for the size, and the label was intact. It was also dusty when it arrived. When the agent came to pick it up, he mentioned that the heels were dirty, implying that I had used them. Further, I got a message stating that the quality check had failed, and the refund was on hold. I tried talking to a couple of executives under customer service, and they mentioned that they would check it. I have attached the message provided by the first executive. I tried again and talked to the second executive, who mentioned that there would be a reevaluation. However, the heels were returned to me today, without any resolution, and the issues have apparently been "resolved (please see image)." Myntra maintains that the heels are used. However, the heels were too large for me, and the tag was intact. There was no way for me to be able to wear the heels. This has deeply saddened me, as I believed Myntra to be a reputable company. I have ordered items from Amazon, and never have I faced such a problem. I checked previous complaints, and failing of quality checks appears to be a recurring issue. I would like to request for a full refund, and would like to request Myntra to stop scamming people. If there is no resolution, I plan to lodge a formal complaint in court.

I ordered shoes from Myntra on 21feb 2022 and they turned out to be the ones different from what was shown in the website so i quickly put in a return request for the same, the brand was same but the colour and size was not as i had ordered. I had not even tried it on seeing that this was clearly not what i had ordered. They put my return on hold after pick up and two days later said the quality check failed and the product will be re shipped to me, the customer care did not help in providing any kind of information and what i was supposed to do as it's not my fault that the product sent was wrong and different. They also kept closing all my issues raised and marking it resolved even without actively talking to me or trying to resolve it. They also kept transferring calls to their supervisors and on being asked about why i was being subjected to all this their only response was they don't have anything they can help with and just asked me to wait. I have pictures of the shoes being in brand box all new and unused just before i handed it over to the pick up executive, falsely accusing the customer saying the product is used is a white lie on myntra's part. I even asked for the same shoes if not refund but they size was out. I expect my query to be handled and my refund to be made as soon as possible since i don't want to be stuck with a wrong product that i did not order.

I placed an order of Tommy Hilfiger Olive Green Scanton Fit Chinos, but I didn't like the colour of the product that's why I wanted to return it, but I don't know why my return was put on hold saying that the product is wrong by the pickup boy, then I even shared image of the product to Myntra for approval as the product was not different it was the same that was ordered but as I didn't like it I was returning but my request was declined. Now I want to cancel my return request inorder to place a new one, I am unable to do that. The product had a 30 day return policy which is till 24th of March, 2022. So I must get return option till the promised date.

Ordered a mango top on 23rd February and it got delivered the very next day. As soon as I opened my package it was a different product (top) in the same colour, I contacted their customer care service by writing down the issue to them, they asked for some pictures and tags and after that within 48 hours I got a revert back from them that they can’t take it back because according to them their so called quality check is done before shipping any product. I really need help in this as I am a college student and 1500 bucks is a big amount for me

I am a frequent customer of MYNTRA and i have bought many many products . 15 days back my account was locked by Myntra without any prior information to me . I called their customer care 4 times and spoke with them but none of them told me the reason for blocking my account and also they could not resolve my problem. I have balance of Rs. 2400 in my account with Myntra Wallet which Iam unable to use since my account is locked. The customer care refused to transfer my money from their wallet to my bank accounts. I want my hard earned money back which Myntra has deliberately forfeited and also not communicating me as to why they have locked my account.This is totally unfair and harassing customer.

Sir please help
Myntra site I was order my product but product was completely tampered poor quality and many other quality issues.
So I was return this product.
Before many days I was extremely return request was fill but server problem was request was cancel.
So please return this product please.
I humble request.

Please Myntra

My friend ordered a top to me from your website on 10th Feb 2022 and I paid for the product using UPI(Gpay). As the fit wasn't perfect, Ireturned the product and asked for refund. It was said that the refund processed and it will be credited within 1 day to my upi account . But it's been a week, but she did not receive any money in her bank account from Myntra. How long will it take for the money to reflect in her account? It was also mentioned the refund was credited instantly to her UPI in the myntra page but it didn't reflect in her account. I hope you do understand the situation. Please look forward to it.

Registered mobile number: [protected]
Order to number (my number): [protected]
Order number:[protected]
Refund reference number :[protected]

I had placed an order of a pair of Mango Jeans on Myntra. I had ordered Indian size 30 and received Euro size 34. It is an incorrect product that I received “without any tags and packaging”. When I tried to return it, the request kept getting declined constantly. I have earlier also received products without a tag and I checked with friends, and it has happened with them as well.
For the past one week I have been calling the customer care number hoping to get the return initiated for the wrong product that I received. However, none of the customer care executives have helped, worst- they do not even acknowledge or reply and keep repeating the same words without listening. It is extremely annoying because they keep repeating the same words like a tape recorder. They have zero intention to help. I shared images to prove my claim, yet it keeps getting declined. I am 100% sure, that my images have not been checked. This is my money that is getting wasted due to the seller’s fault, poor quality check before sending the package and extreme incompetence of the customer care executives.
I want this issue to get resolved asap. I also want to emphasise that Myntra packages, some of the times, come without the presence of any tags which makes one wonder if it’s a used product.
Please help!

Thanks
Nida

My return is put on hold. I order shoes from myntra with order ID (119587688871785861403). The shoes were brand new with all tags but due to large size i posted a return request. My shoes were not dirty as i didnt wear them outside but the pickup executive told they are dirty and please return them under category o[censored]sed product received. Later he itself put my shoes on hold. Shoes are crystal clear and new. I just want to return them because of bigger size but myntra executives always say to my query that they are given you brand new. I accept that they came to me as brand new and yes they are brand new now also but i want to return them due to misfit.
Kindly help product is brand new with all intact.

I had ordered a noise airpod mini on 25th February 2022 and somehow due to some tenchnical glitches my number was wrongly sent to the logistics and because of it I could not take my order even though the delivery was at the door and and i could not receive the otp as a wrong number was given by the Myntra support team and now when I want to cancel the order I am not being able to cancel it as the option is not available and my 999rs is stuck and the customer support is of no use I called them 5 times and due to so much of loopholes they aren’t helping me
My Name is Shirene Vritika Borneo
Order id 119766029062073976601
Registered mobile number - [protected]
Email- [protected]@gmail.com

My account is deactivated and need a solution for the same. You cannot just deactivate my account without any warning and just not provide any alternatives! My orders are blocked and not able to return anything anymore! How is this absurd behaviour justified? Need this sorted out asap!

I have ordered shoes on 15feb 2022 and raised multiple request for returning the product. Called sevral time to customer care and also tried my best to explain the product is unused. Then also they are rejecting my request over the call and not resolving my complaint. Reason they are giving is quality check failed. As per the discussion i have mailed them the images of the product and all the images clearly shows that the product is unused.
But their Pick up agent is giving false information that the product is used.
I really don't understand how only one person can reject the product, if he does soo then why there is no other process of quality check as per customer demand. I also told seniors of mytra to recheck the product I will do couirer but they dnied.
And on behalf of there pick up agent they have decided that the product is used.
What I can say here is they are trying to give me that product of Red Tape Forcefully (women beige air +walking shoes Size 5, price of purchase rs1979, cost of product 6599rs forcefully. )

This is really painfull that for returning my shoes i need to put immense efforts.

For reference I m attaching the images

I had ordered for a pair of sneakers and the same was delivered on 25th February 2022. To my dismay I found the size of the shoes was too small and did not match the size I had ordered for. On 25th February 2022, I at once requested for an exchange for another product, but the exchange was denied (26th February 2022) citing outlandish reasons like small stain etc. when I had simply not even tried the shoes as I found it to be small. Myntra has to process the exchange at the earliest and ensure customer satisfaction and not harass the customer for their shortfalls, failing which customer confidence will go for a toss as nobody wants to waste hard-earned money on some online portal which gives them useless products and does not care about customer service.

Regret using Myntra.

This is to bring to your the pathetic services that Myntra has been providing of late.
I was a loyal customer to Myntra since more than seven years but this last buying experience has made me belive that Myntra is no longer a provider of quality services.

I bought a product which I had marked for return (unused). First the delivery guy refused to pick from door step and asked to bring it to the delivery centre. When I raised a complaint for not picking up, Reluctantly they picked up the product. However, to my surprise after two days of pick-up, I received a message stating that the product did not pass the quality check and hence cannot be returned. But the product does not return back to me for a week now. So my product is at mercy of delivery partner who is keeping my product since 10 days now and does not return back to me. For your information, the delivery centre is hardly 10 minutes away from my residence.

Uncountable calls, follow-ups, raising queries (which get closed without a solution), putting endless amount of time and yet the product lies with somebody with no guarantee on the safety of the product.

Myntra literally made me beg for my paid product. And still I am without the product today. Who is responsible for this inconvenience and lack of proper services? I am at a loss of money, product, time and trust in Myntra.

Customer service - Worst experience. CSR either put you on hold or transfer your call or drop the call or simply resolve your open queries without any solution. Below are the list of queries I had raised, some don't even reflect now in my app because the count was more than three.
IN[protected]
IN[protected]
IN[protected]

Copy of invoice attached too. This complaint is in regards to pair of white shoes ordered.

Although I have no hope left in Myntra and no wonder I am not buying any product from this fraud site anymore, any justice in this case will be appreciative.

Reachable on [protected].
Anita

I had ordered two products from a saree and a lehenga. I did not like the stitch and design of the lehenga and i did not like the pattern of the saree, the blouse piece in the saree is of maroon color and the saree is of pink color which is total mismatch. I want to return both the products.

I had called customer care around 15 times and they say they had sent a proper product and cant take it back. I never said the product is damaged i am saying i did not like the product. I even attached clear photos of both the products to tell them the product is not damaged. They have declined my claim . I have been in contact with them from last 6 days.

The details are as below
Registered mobile number: [protected]
Product details: Thikhi Imli (order id- 119627800015422459601)
Divastri (order id-119626671216689078503)

Kindly request you to look into this matter and do the needful asap.

I had ordered a wrogn shoe on feb 23rd 2022 from myntra which they delivered cery quickly on feb 24th. I tried the shoe out but due to fitting issues i decided to return it. I requested for the return on that very day. I clearly remember not misplacing any tags or anything that came with the product. The pickup was done on next day (25th) wherein the delivery agen checked everything and approved the same till that time the product was absolutely in a good condition.I received a message on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check".
I called up the customer care and they informed me that the product was used. Are u serious??? I m sure your delivery agent must have mishandled the product because everything was fine before the pickup was done. I want my money back! Stop duping people like this. I want the refund.

Myntra decided to lock my account saying I have violated security terms without a single notification or warning. Even my order was accepted, they locked it after delivering the items because they knew that if they lock after the delivery I wont be able to return. This is so unfair and injustice to customers like us. Anyways I reached out on mail [protected]@myntra.com and their customer care to at least return items because while placing the order I was said return is possible till 30 days from delivery. After multiple calls and follow ups, received a response that "Since your account is locked, you can't return the products". They just mention I have violated clause 4 & 12 but none of them could provide the exact reason and they can't even do anything about it. This is how they have started cheating the customers and clearly myntra doesn't value its customers. Even if its unfair, I know no action will be taken as Myntra is a brand now and we are just stupid customers. Still raising this complaint with a little hope that Myntra will at least accept the return.

I placed my order on 25th Feb 2022 and paid through Paytm. Rs 1638 was deducted from my Paytm but the order did not get placed and Myntra is denying the fact that the transaction was successful.

I had ordered Tommy Hilfiger men's Navy blue casual sneakers on 13th February 2022 from myntra. It arrived on 18th Feb. I tried the shoes but due to fitting issues, I decided to exchange them with another size (Earlier, I had ordered size 9 and requested an exchange with size 10.5 inches). I requested for the exchange on that very day(12:35 PM). I did not misplace any tags or anything that came with the product. The pick-up was due Tuesday 22 Feb and the agent took that item and delivered another pair of sneakers of size 10.5 inches. The delivery guy delivered me the order but the condition of the box delivered was pathetic. The box was torn and shrunk to that level where the shoes (Even though they were not used) looked like some old pair of shoes with so much shrinking due to poor logistics. I felt bad after looking at the product, however, I was not ready to return the product because of the lengthy procedure they have set up for any transactions. But when I put on one of the shoes to see if it fits, I found it was too large of a size for me to use and hence I decided to return the item. I did not even go to put on and try the other shoe, Immediately I filed a return request and packed everything as it came and kept it aside, for the delivery agent to collect it on the very same day. (Tuesday 22 Feb). I called the delivery agent immediately and informed them that I have a return request and asked him for pickup, he said he would pick up the shoes the next day as he was occupied with another delivery, I said Okay and kept the call.

The delivery guy came the next day to pick up the order and take the item. After the message was sent on my mobile that the pickup was successfully completed I got another message the next day (24 Feb) saying my return request has been declined as it did not pass the quality check process.

I called up the customer care and the guys who answered did not help me answer my query then I spoke to the supervisor, but guess what the guy who spoke earlier was better than the supervisor, there was no help they just wanted to waste my time saying “I currently understand sir, we’ll take your feedback and talk to the delivery company, you’ll get he reshipment within 48 hours, wait for the reshipment we will try to solve it then”. And now why the hell would I do that when I don’t want that dirty product? What do you guys take a customer for? I have done shopping from other e-commerce sites and have never faced such a thing. What if you had sent a defective product? What then? I did not do a "quality check". If the product is undamaged then why on earth am I not getting my money? I want my money back! Stop duping people like this. I want a refund. They are asking me to accept the poor quality product again, which I don't want to accept.

What happened with me is totally unfortunate and unfair, at least myntra could have acknowledged their mistake. This is terrible. Please I urge the consumer forum to kindly help me to get a refund of Rs. 5, 162.

I order a sandal of Anouk brand from Myntra for my mother.she was supposed to wear it marriage but Myntra has delivered a totally different product heels from W brand which my mother cannot wear. When i returned it a guy from their executive team said please cancel your return request we are looking into case. After 4 days I received a call from their agent and she on my behalf returned the order. Then the courier team guy came and denied to take product as it is different product which i ordered. He said sir we did not get approval from myntra team. He came 4 regular days and said same to me. When i called Myntra they said it will be done today but again delivery guy said the he did not received approval from myntra. I who paid the amount the one who recieved the wrong product is suffering. Myntra is just telling lies and doing harrasment.
I have lost all my faith and trust on Myntra. I am using this app from last 8 years. They are thug only.