Myteam11 — winning amount not transferred

Respected sir/mam
My name is rinku kumari.
Recently i won rs 27500 on myteam 11 & then i requested them to transfer it to my bank account.
They deducted the amount from my team 11 account but did not transferred it to my bank account.
When i enquired about it, they replied that i have created two accounts on myteam11 which is not allowed as per them.
But the other account they claim belongs to my husband.
We have 2 separate account and submitted all identity proofs, pan, bank account separate for each account. When i called them they are saying because you use same device for login with your and your wife account it is considered as multiple account. Actually they are cheating with us and our winning money they are using for their purpose. Kindly look into that.
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Complaint comments 


My winning money 4400 rs, i s pending from the month of May.
They said bank account to be changed.
as per their request I changed and submitted.
After that every time when I ask my money they will tell it's deposited.but it was never done.

Ragavverma's reply, Oct 1, 2019

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