[Resolved] Naaptol Online Shopping — 50 pcs designer stainless steel dinner set

neeta.shilimkar

from Nagpur, Maharashtra

Website:

naaptol.com

I have purchased designer stainless steel dinner set online. My product order no was 51016230. Product quality was very poor& different as seen in advt.. I have placed the order no 29/08/2018 and material received on same day. I want the refund my money as earliest as possible. There is no responsible person to handle the customer query. I have called on customer care number on same day & next day. But no body revert to me for refund. I have very bad experience with naaptol. I am asking my money than why they take the time to return the same. Today i have also called but they replied they will call me after some time but they didnt..

Kindly request to you please return my money and inform to me.

Regards

Was this information helpful?

No (0)

Yes (0)

Oct 24, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51016230, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol