[Resolved] Naaptol Online Shopping — cheating by naaptol - no item, no money refund!

Krishnakumar

from Delhi, Delhi

Website:

www.naaptol.com

Ordered a ladies gown set from these cheaters called "naaptol" during july2017. They accepted the order, but upon delivery item was found to be totally different than what was ordered. Requested for a replacement, but they took the item back and conveyed that the ordered item is no longer available. Instead of refunding the amount, they told the money is kept in a wallet. So far fine. But once logged in to somehow utilise the money, they provide a new condition that in order to use the money, there must be minimum rs. 5000/- credit! Now, i don't need to buy any item worth that much from them. After couple of months they say the wallet credit is gone! This is nothing but plain theft / cheating.

Lesson learnt: stay away from these cheaters called naaptol!

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Mar 15, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.
We have every desire to address your needs and provide the best solution available to resolve your issue at earliest.
We request you to help us with your complete order details as under, to assist you further.
· Order no-
· Registered Mail ID- (If any)
Please be assured of complete and satisfactory resolution.
[protected]@Naaptol

Feb 12, 2018

Updated by Krishnakumar Order No. 37549920, email: [protected]@rediffmail.com, complaint# 30891784

Please refund the order amount of Rs.1600 back to the credit card, or atleast allow to use this amount to purchase any other item of equal value. Please don't impose such rules as minimum credit in wallet/loyalty points, just to make the customer pay more ! This is not followed by any other decent ecommerce vendor !?

Regards, Krishnakumar