[Resolved] Naaptol Online Shopping — denim jeans replacement

mayank8086

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 380004

Hi,

Mayank rana here

Order : 52173153
Invoice : 627l[protected]
Mobile : [protected] / [protected] (I m using this 2 number)
Date : 13/10/2018
Ahmedabad, gujarat - 380004

I have purchased 3 denim jeans from naaptol amount rs. 1499.00.
When i opened my pack there are 2 jeans in same color. First i called "[protected]" its showing switch off (Attached). After i called naaptol customer care "[protected]". The person who attend my call, he told me within 40 hours you get call from merchant or from naaptol (Attached call history 2 mnt 41 sec). But due to busy schedule i din't followup them. Next week when i called them again for the issue the representative told me you called here first time so we can not replace your product. I told her that i already called within 2 hour of received product. But they not accept my request.

So please see the attachment and replace my jeans.

+4 photos

Was this information helpful?

No (0)

Yes (0)

Nov 20, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no[protected], we are hereby arranging the reverse pickup for replacement.

Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol