[Resolved] Naaptol Online Shopping — false commitment of returning cash | |
Order no. 58546919 and 58547037 Date :23rd may, 2019 I ordered royal chef juicer, and the senior person who spoke to me told me to buy solar lantern and mini cooler also with the juicer, i clearly told him that i am buying the product (Solar lantern & mini cooler) only on the condition that if i dont like the product they will return my money. After receiving the product on 24th may, 2019, i was not satisfied with the product and on the same day i called naaptol that i want my money back and i want to return the product. Now these people are telling that there is no such policy of returning the money, they will give me vouchers, i want my money back as i took that extra only on the condition that they wil return the money... They are cheating the people by commiting something on the call and once we purchase the product, they say that ther is no such policy. I want proper action to be taken against fraud company. Was this information helpful? | |
Jun 29, 2019 Complaint marked as Resolved Naaptol Online Shopping customer support has been notified about the posted complaint. Verified Support May 24, 2019 Naaptol Online Shopping Customer Care's response Dear Customer, We regret for the inconvenience caused to you. With reference to your complaint for order no. 58546919 & 58547037 and as per conversation had today, we are hereby processing refund through NEFT. Kindly follow the below mention steps for free pick-up: 1. Please pack the complete product in travel worthy packaging. 2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days. 3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done. It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund. We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services. @Team Naaptol | |
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