[Resolved]  Naaptol Online Shopping — fraud

My name is shivangi gupta. My father ordered magnetic bracelet with dual tone watch from their channel on tv.
The courier was received on[protected]. My father didn't like the quality of both the watch and the bracelet and also they were super loose. We saw their return policy online where it was written that you can file a return within 2 days after receiving the order. We called and filed a complaint on[protected] in the morning. The girl who picked up the call didn't provide us with any complaint no but assured that your courier will be picked up within 3 days and the entire money will be refunded via money order. We waited 5 days and no one came to pick it up. We called again and were told that no complaint was filed for this order. Nd the boy who was talking this time said that i have noted your complaint now and courier will be picked up. Nd you will get a call from our senior. We did receive a call and were told that since 5 days have passed, we can't accept the return. And he refused to listen to us when we said that we already filed a complaint on[protected].
Also, i opened their website the same day after receiving the call and found that the return policy complaint time has been changed from 2 days to 1 day.
These people are running such a fraud company. I want my ₹1400 back.