[Resolved]  Naaptol Online Shopping — received wrong item and not getting satisfactory answer

Address:

Ahmedabad, Gujarat, 380006

On 24th December 2017, I order 2 items of product code no. 13966, i. e. Nutriglow Sona Chandi Facial Kit, payment on delivery. I got a courier with Awb no. [protected], my order no. was 42997307. I made the payment of Rs 2597/- on receiving the same. Unfortunately when I opened the it, I found in the packet some other item. I gave a call immediately to customer care of Naptol as per them a senior person will call. Mr Sayad called from [protected] as per him I have to send this back and my product will come after one week, but when I said to send my product and collect this back he said that this is not in our policy. From last 10 days I am Calling again and again for this but not getting satisfactory reply, neither I got my material nor my cash.