[Resolved] Naaptol Online Shopping — refund for a cancelled product

Charan#1990

from Thiruvananthapuram, Kerala

Website:

m.naaptol.com

I had placed an online order of roti maker on "m. Naaptol.com" on[protected] @9am and made the payment of rs 1698/- through paytm mistakenly.. Then i cancelled it few minutes later and waiting for the refund. But till now i didn't receive my refund yet it's been 1 week. I have been trying to contact customer support and filed few complaints but none helping me out. How fraud this company is?? How anyone can allow this kind of fraud company to advertise on tv?? I can't believe this... No one is responding to any refund queries... Is there anything i can do to get my money back??
Please help..

Order id:50527391
Website:m. Naaptol.com (Naaptolshoppingpvtltd)
Mode of payment:paytm
Amount paid:1698rs
Wallet transaction id: [protected]

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Sep 27, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to you complaint, we would like to inform you that REFUND (Rs. 1698) has already been done into your Paytm account on 16-August-2018.

Payment Reference ID[protected].

Kindly wait 2-3 business days to the points reflect in your account.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol